Outbound Verification Specialist

Job Description

Work Schedule: 9PM – 6AM PHT | Full- Time | Remote/Office About The Role We're looking for a focused, professional communicator to join our growing Verification team. In this role, you'll make structured outbound calls to landlords, property managers, and employers across the US to verify applicant information as part of the multifamily housing screening process. Every call you make directly supports fair, accurate, and timely decisions for our clients and the people they serve. This is not a sales, collections, or appointment-setting role. You'll follow a clear verification framework, document what you learn accurately, and move efficiently through a daily call queue — making this an excellent fit for someone who is disciplined, detail-obsessed, and comfortable on the phone with US-based contacts. What You'll Do Conduct structured outbound verification calls to landlords, property managers, and employers in the US Verify current and former lease arrangements on behalf of multifamily housing clients Verify current and former employment information for applicant screening purposes Gather supplemental information from clients and applicants as needed to complete verification records Accurately document all call outcomes, responses, and follow-up items Meet daily productivity and quality metrics consistently Participate in ongoing regulatory compliance and process training Perform additional duties as assigned in support of the broader Screening team What We're Looking For Excellent spoken English with a clear, neutral, and professional phone presence — this is a phone-heavy role with US-based contacts daily Strong typing speed (40+ WPM) with accurate spelling and documentation habits Exceptional attention to detail — verification work requires precision; errors have real consequences Ability to work through a structured daily call queue independently with minimal supervision Demonstrated discretion when handling sensitive personal and employment information Comfortable multitasking across different verification workflows and queues simultaneously Prior experience in BPO, background screening, tenant screening, HR verification, or a similar research/outbound calling role is a strong advantage This position does not involve sales calls, collections, or appointment setting. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!