Leap Resourcing
Role Overview We are seeking a proactive, emotionally intelligent, and organised Studio Administrative Assistant to manage day-to-day administration, customer communications, lead generation, and membership operations. The ideal candidate will possess strong technical confidence, exceptional written and spoken English, and a proven ability to build warm rapport with customers over the phone and via email. Initially focussing on foundational studio admin and lead conversion, this role is designed to grow into a trusted, long-term partnership where you can take full ownership of recurring tasks and operational workflows. Key Responsibilities & Core Duties 1. Studio & Booking Software Administration Manage routine bookings, cancellations, customer account issues, timetable changes, and attendance tracking using specialised booking/membership software (such as Mindbody). Handle membership administration, including pauses, cancellations, failed payments, and account updates. Ensure accurate execution of detailed procedures and maintain organised documentation of recurring processes. 2. Customer Communication & Lead Management Monitor and respond to general info inboxes and messaging platform enquiries. Check new leads promptly, maintain clear pipeline tracking, record detailed notes/next steps, and execute timely follow-ups via email and telephone. Support customer service with a warm, professional telephone manner, strong listening skills, and a natural ability to build rapport. 3. Yoga Teacher Training & Program Support (Key Priority) Manage prospective students for our multi-year professional yoga teacher training program from initial enquiry through to enrolment. Send information packs, schedule/lecture details, and follow up warmly with undecided prospects via email and phone. Confidently explain program value, answer routine administrative questions, and assist with applications, enrolments, and payment plans. 4. Retreats, Courses & Workshops Assist with administration for upcoming retreats, workshops, and courses (confirming dates/instructors, checking availability, scheduling sessions, and maintaining participant lists). Support retreat coordination (catering, cleaners, assistants, pre-event communications) and basic online-course administration (checking purchase links, PDFs, and answering basic questions using approved templates). 5. General Operational Support Review task management lists daily to track deadlines, upcoming events, and urgent items. Check team communication channels for urgent cover requests and assist with public-holiday timetables. Complete weekly streaming or broadcasting operational requirements to activate correct live sessions. Organise business information and document recurring processes. Initial Priorities (First 6–8 Weeks) Booking platform & studio administration. Inbox and messaging platform monitoring & lead response. Customer enquiries, membership administration, and telephone follow-ups. Yoga teacher training program leads and student notification lists. Live-stream activation and daily task list reviews. Key Requirements & Qualifications Software Experience: Strong, hands-on experience with Mindbody or comparable booking/CRM platforms (managing bookings, memberships, payments, attendance, and customer accounts). Experience with WooCommerce, Mailchimp, Google Drive, or Dropbox is a strong bonus. Communication: Fluent, natural, warm, and easily understood spoken and written English with an excellent telephone manner. Skills & Attributes: High emotional intelligence, technological confidence, independence, reliability, and strong organisational skills. Sales Aptitude: Experience in telephone sales, lead conversion, enrolments, or consultative sales (preferably handling warm leads). Attention to Detail: Proven ability to follow detailed, step-by-step business procedures accurately and escalate sensitive or complex matters appropriately. Application Question(s): Kindly specify your hourly rate in AUD. Please state any current work commitments you have, including your working hours for each role. Are you willing to use a time-tracking tool as part of your work requirements? Experience: MINDBODY: 1 year (Required) WooCommerce, Mailchimp, Google Drive, or Dropbox is : 2 years (Required) Sales, lead conversion, enrolments, or consultative sales.: 2 years (Required) Work Location: Remote
Leap Resourcing
