Systemantech
Qualifications and Requirements: Willing to work under pressure. Preferably with own motorcycle for mobility. Has a good attendance record and is not prone to absences. Fast learner and able to adapt quickly to the role. With good communication and interpersonal skills. Can work independently with minimal supervision. Job Description Technical Support Diagnose and resolve hardware, software, and network issues. Assist users with operating systems, applications, and devices. Provide step-by-step troubleshooting guidance. Ensure timely response and closure of assigned Helpdesk tickets. User Assistance Respond to support requests via various channels. Provide remote or on-site technical support. Educate users on IT best practices and preventive measures. System and Network Maintenance Perform regular system and network maintenance activities. Install, configure, and update hardware and software. Monitor performance and ensure system reliability. Connectivity Support Troubleshoot internet, LAN, Wi-Fi, and VPN issues. Support network setup, configuration, and maintenance. Documentation Record issues, resolutions, and user interactions. Develop and maintain technical documentation. Asset Management Track IT equipment and coordinate repairs or replacements. Team Collaboration Coordinate with other IT teams. Escalate complex technical issues as necessary. Others Conduct hardware and asset disposal activities twice a year. Perform quarterly access control audits and reviews for AD, Email, and SAP. Conduct bi-weekly log collection and analysis (AD, WSUS, RAD), including failed logins and disk error monitoring, and generate summary reports. Review Microsoft and Trellix patch management monthly for AD, WSUS/RAD, and all assigned computers. Conduct semi-annual Disaster Recovery (DR) Drills for PLDT-to-Globe and Globe-to-PLDT failover testing. Perform quarterly IT asset tagging verification and inventory audits. Conduct quarterly reviews of the reliability, accessibility, and availability of all access points. Additional Tasks Project Deployment (meet agreed deadlines). User Training (as required). Documentation (as required). Preparation of Daily, Weekly, Monthly, QA, ADR (Semi-Annual), and Inventory Reports. Pay: Php15,000\.00 - Php16,000\.00 per month Benefits Additional leave Company Christmas gift Company events Health insurance Paid training Application Question(s): For fast processing of your application, kindly provide your Viber number. Estimated travel time to MacArthur Highway, Barangay Dumoy, Toril, Davao City? Can you start Immediately? If employed, how many days' of rendering period you required? Education: Bachelor's (Required) Work Location: In person
Systemantech
