TalentPop App
Are you passionate about driving e-commerce growth through exceptional customer care and consultative selling? At TalentPop App, we are looking for a sharp, proactive E-Commerce Sales & Support Specialist to connect with online shoppers and elevate brand loyalty. If you know how to build instant rapport, guide customers toward the right purchases, and resolve support inquiries with ease, we want to hear from you. Location: This is a fully remote position open to candidates based in the Philippines, South Africa, Jamaica, and Pakistan. Application Code: BCS26 (Please include this code when prompted during your application so our hiring team can prioritize your profile.) What You Will Do Engage customers across live chat, email, SMS, and social channels to deliver high-touch service and support. Act as a brand expert by providing tailored product recommendations, upsells, and cross-sells to drive conversions. Resolve pre-sale inquiries, order tracking questions, returns, and exchanges quickly and empathetically. Adopt each client’s unique brand voice to ensure consistent, authentic customer interactions. Track customer feedback and collaborate with internal teams to continuously optimize the buyer journey. What We Are Looking For At least 1–2 years of experience in e-commerce customer support or sales-driven chat roles. Proven ability to cross-sell and up-sell in a conversational, non-pushy manner. Exceptional written English skills with a sharp eye for tone, grammar, and brand voice. Hands-on proficiency with e-commerce platforms (Shopify) and helpdesk software (Gorgias, Zendesk, or similar). Strong problem-solving skills, high emotional intelligence, and ability to multitask in a fast-paced environment. Tech Requirements Personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAM. Reliable internet connection with a minimum 25 Mbps download and upload speed. Perks & Benefits Permanent work-from-home arrangement. Comprehensive health and dental coverage. Holiday bonuses and performance-based incentives. Generous paid time off allocation. Clear paths for professional advancement and continuous skill development. Ready to combine customer support with e-commerce sales to make a real impact? We would love to see what you bring to the table. Click apply today to get started!
TalentPop App
