Penbrothers
About Penbrothers Penbrothers is an HR \& remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client designs, sells, and supports premium residential solar solutions for discerning homeowners. They serve high-end, well-educated landed homeowners (e.g., senior professionals, lawyers, doctors, senior executives). Sales are conducted via an online platform with on-camera consultations, and the Customer Experience (CX) team operates a high-touch, SLA-driven service desk integrated with Operations \& Maintenance (O\&M). About The Role As a Finance Operations Specialist, you will sit at the vital intersection of customer experience and financial operations. This is not a traditional, rigid ledger-accounting position. Instead, it is a dynamic, high-impact role focused on running the end-to-end invoicing, billing, and collections lifecycle for over 250 clients. You will ensure bills are paid on time and in full, resolve client billing inquiries with excellent communication, and utilize your foundational accounting skills to support financial record-keeping during seasonal off-peak windows. What you’ll do Invoicing \& Billing Management: Prepare, review, and accurately distribute routine invoices to the customer base via internal systems according to strict monthly schedules. Proactive Collections \& Follow-ups: Execute a multi-channel reminder workflow (via WhatsApp, email, and outbound phone calls) leading up to and following payment due dates to maximize on-time payments. Customer Billing Support: Serve as the primary point of contact for client inquiries regarding invoices, fee breakdowns, tax calculations (e.g., GST), and outstanding balances. System Reconciliation: Track incoming payments closely, cross-verify transactions, and update the internal database to ensure clear financial transparency. Basic Accounting Support: Leverage your accounting background to assist with transactional balance sheet entries, basic reporting, and clerical accounting updates during lower-volume intervals of the billing cycle. What You Bring Educational Background: A degree or formal training in Finance, Accounting, Commerce, or any business-related discipline. Relevant Experience: 3-5 years of prior exposure to a backend finance hub, shared services center, or a billing/accounts receivable operations team. Communication Mastery: Exceptional written and verbal English communication skills, with a confident, empathetic approach to customer support and collections. Technical Savvy: Comfort navigating CRM software (such as HubSpot) and modern cloud-based invoicing or accounting systems. Regional Compliance (A Plus, Not a Dealbreaker): Foundational knowledge or previous experience handling Singapore Accounting Standards or regional back-office processes is highly desirable, but not required. Urgency and execution capability are prioritized. Startup Mindset: High accountability, agility, and the ability to self-manage in a fast-moving, remote workplace. Our Hiring Process We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey. Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities. What You’ll Get At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies. · Meaningful work \& Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. · Employee as our biggest asset: We are genuinely invested in our people’s career and welfare. · Global reach \& local impact : Get to work with high-growth startups and dynamic companies from the comfort of your own home. · Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Penbrothers
