Account Coordinator (Remote)

Job Description

Pay: Starting at $4.15 USD per hour Job Type: Full-time Work Location: Remote About The Role We are seeking a highly organized and proactive Account Coordinator to support our client relationships and virtual assistant (VA) operations. This role is essential in ensuring smooth communication between clients, virtual assistants, and internal teams while maintaining high service quality and performance standards. The ideal candidate is detail-oriented, people-focused, and experienced in working in a remote or outsourcing environment. Key Responsibilities Act as a primary point of contact for assigned clients and their virtual assistants Support onboarding of new clients and VAs to ensure a seamless transition Monitor VA productivity, including time tracking and adherence to client KPIs Coordinate communication between clients, VAs, and internal teams to resolve issues efficiently Maintain accurate records of client accounts, performance reports, and updates Assist in preparing client reports, performance summaries, and internal documentation Schedule and coordinate check-ins, meetings, and training sessions Escalate client concerns or performance issues to management in a timely manner Contribute to client satisfaction and retention through proactive support Perform general administrative and reporting tasks as needed Qualifications At least 6 months of experience as medical virtual assistant in outpatient clinic care Experience in account coordination or team support in a virtual staffing or outsourcing environment Strong organizational and multitasking skills with high attention to detail Excellent written and verbal communication skills Proficiency in Google Workspace, Microsoft Office , and CRM/project management tools Ability to work independently in a fast-paced remote environment Skills & Competencies Strong relationship-building and client management skills Ability to track and interpret performance metrics Problem-solving mindset with a proactive approach Strong teamwork and collaboration skills Customer-focused and service-oriented attitude Compensation & Benefits Starting pay of $4.15 USD per hour Work-from-home setup Opportunities for promotion and career growth Performance-based pay increases Job Type: Full-time Pay: From Php247.00 per hour Benefits Work from home Work Location: Remote