LTVplus
345394 Description We are seeking a proactive and resourceful Virtual Assistant to support our customer service and social media operations. This role is ideal for someone who thrives in a dynamic remote environment, takes initiative without waiting for instructions, and enjoys streamlining processes that improve customer engagement and team efficiency. Requirements Experience in Customer Support using Gorgias Handson experience with Shopify and familiarity with e commerce workflows Strong communication skills, both verbal and written Proficiency with Loom, with the ability to clearly present walkthroughs and task instructions Familiarity and comfort with Notion as a primary tool for project and task management Ability to self manage time and priorities, identifying tasks that need doing without waiting for direction Strong grasp of tools like Google Workspace, Slack, Trello/Asana, and Notion Responsibilities Customer Support (Gorgias \& Email) + Handle customer inquiries promptly via Gorgias, email, and chat. + Resolve or escalate issues professionally, ensuring customer satisfaction. + Monitor support queues and proactively identify recurring problems and recommend solutions. Social Media Management + Schedule and publish posts across platforms such as Instagram, Facebook, and LinkedIn. + Monitor engagement, respond to basic comments/messages, and escalate complex queries when necessary. + Assist in reporting social performance metrics and identifying engagement trends. Workflow Documentation (Loom \& Slack) Record Loom videos to document repeatable workflows, SOPs, and how + to guides for internal use. + Create and maintain a library of onboarding or training content using Loom and written documentation. Administrative Support Manage calendars and inboxes, schedule meetings, and coordinate follow + ups. Keep records upto+ date in cloud storage and CRM systems. + Provide task and project tracking support via tools such as Notion and Slack. Project Management (Notion) + Use Notion to track, manage, and update tasks and projects across teams. Maintain organized and upto+ date project databases and status boards. + Proactively identify gaps, log new tasks, and communicate progress through Notion workspaces and Slack. ECommerce Operations (Shopify) Assist with dayto + day tasks in Shopify, such as order tracking, product updates, and basic store maintenance. + Liaise with fulfillment platforms like ShipBob to ensure accurate and timely deliveries. Nice to have Proactive mindset with a problem solving attitude Tech savvy and quick to learn new tools Strong attention to detail and organizational skills Comfortable working in fastpaced, remote first environments Comfortable working with adult media Working conditions Typical schedule is between 900 AM to 600 PM EST. If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad! Who We Are LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. When you join LTVplus Your Mission will be to Handle customer inquiries across email, chat, and social media like a pro. Be the voice of the brand, providing personalized and top notch support. Collaborate with our awesome team to boost customer satisfaction and share insights. Use various tools and platforms to troubleshoot and resolve customer issues efficiently. Adapt to different client needs – because every day is a new adventure! Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high speed internet connection. Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome! A quiet, cozy workspace to handle calls and chats like a pro. Work type Full-time Department Restaff Division North America Location Philippines/Cebu/Cebu City
LTVplus
