Customer Service Representative

Job Description

– Health & Wellness (Independent Contractor) Remote | Contract | English-Speaking Contact Center For over 20 years, we’ve been a leader in the e-commerce space, known for delivering exceptional customer service across multiple online platforms. Our fast-paced contact center manages both inbound and outbound calls, with a strong focus on health-related products and services. We are currently seeking a dedicated and experienced Customer Service Representative (Independent Contractor) who is passionate about providing best-in-class customer support. If you are a reliable self-starter with excellent English communication skills and a genuine desire to help others, we want to hear from you. Key Responsibilities Respond to customer inquiries via phone and email Confirm and verify order and prescription details Handle customer concerns with professionalism and empathy Accurately enter and update customer information in a custom database Identify and escalate complex issues to team leads or managers Provide accurate product and service information Track and report recurring issues or trends to management Troubleshoot website issues and notify the appropriate teams Continuously learn about new products and services to better assist customers Qualifications Minimum of 2 years of English-language voice customer service experience Exceptional verbal and written English communication skills Strong typing and data entry skills High attention to detail and organizational ability Proven problem-solving and critical thinking capabilities Comfortable working in a high-volume, fast-paced environment Tech-savvy with working knowledge of the internet and MS Office Friendly, professional, and customer-focused attitude Quick learner who is self-motivated and reliable Able to work independently and collaboratively within a team Flexible availability and willingness to work on a rotating schedule Note: This is a remote, contractor position. You must have a reliable internet connection and a quiet work environment. Job Type: Full-time Pay: Php180.00 - Php230.00 per hour Benefits Work from home Application Question(s): Do you have post paid internet connection with reliable high speed access? Do you have a dedicated and quiet workspace at home conducive to working without distractions? Do you own a computer or laptop with upgraded software and hardware requirements? Are you available to work evening shifts to match the office hours in BC, Canada (Pacific Standard Time) The pay range for this role is PHP 180.00 - PHP 220.00 per hour. Please confirm if this is acceptable to you. Education: Bachelor's (Required) Experience: Voice Customer Service Representative in English: 2 years (Required) Location: Bulacan, Bulacan (Required) Work Location: Remote