Business Manager

Job Description

About The Role • Bluedge Outsourcing OPC is looking for a practical, commercially minded and hands-on Business Manager to lead and support our Philippines operations. • This is a senior operational leadership role for someone who can manage daily business operations, support the team, protect client relationships, improve processes and help drive profitable growth. • The role is not designed for someone who only wants a corporate title. We are looking for a strong local leader who is loyal, discreet, commercially aware and willing to be hands-on in solving day-to-day operational issues. • You will act as the main point of contact for Bluedge operations in the Philippines and work closely with the Owner / Managing Director and key team members to ensure the business runs smoothly, staff are supported, clients are protected, and performance continues to improve. Key Responsibilities • Day-to-Day Business Operations • Manage the daily rhythm of the Philippines business and ensure priorities are clear. • Monitor workloads, productivity, attendance, team performance and operational issues. • Resolve local issues quickly and escalate only when ownership input is genuinely required. • Identify bottlenecks, repeated issues and process gaps, then recommend practical improvements. • Coordinate priorities between staff, clients and key leaders. • Maintain operational discipline without creating unnecessary bureaucracy. • People Leadership and Team Management • Act as the first point of contact for local staff matters. • Build a positive, respectful and accountable team culture. • Conduct regular check-ins with key staff. • Identify high performers, flight risks and underperformers. • Support recruitment, onboarding, training, coaching and performance reviews. • Manage attendance, punctuality, conduct and work quality in a fair and consistent way. • Balance staff care with commercial accountability. • Support for Key Team Members • Support key team members by removing roadblocks and keeping priorities moving. • Provide clear updates on staff, clients, risks, operational matters and commercial performance. • Reduce avoidable operational interruptions reaching the Owner. • Help coordinate cross-functional activity and ensure issues are followed through to resolution. • Client Relationship and Service Delivery Protection • Monitor client satisfaction, service delivery and early signs of client risk. • Ensure urgent client issues are acknowledged quickly and handled professionally. • Support client onboarding, new role setup and account expansion where appropriate. • Ensure client relationships are visible to the business and not dependent on one individual. • Escalate client dissatisfaction, scope creep, direct-contact risk or bypass risk early. • Commercial Management and Profitability • Understand revenue, staffing costs, overheads, margins and profit drivers. • Identify unnecessary costs, under-utilisation, inefficient processes and margin leakage. • Support pricing, staffing and resourcing decisions with practical commercial input. • Review profitability and operating performance with the Owner. • Recommend changes that improve profit without damaging client service or culture. • Growth and Continuous Improvement • Identify better ways of working across workflow, automation, training and role design. • Bring practical recommendations, not just problems. • Look for opportunities to grow existing client accounts. • Help build processes that allow the business to scale without losing control or culture. • Risk, Compliance and Business Protection • Ensure company policies, confidentiality expectations and local operating requirements are followed. • Support clean staff records, HR documentation, payroll inputs and access control. • Escalate legal, HR, payroll, data security or compliance concerns promptly. • Help protect the business from staff poaching, client bypassing, confidentiality breaches and operational dependency. • Ensure offboarding is controlled, including access removal, equipment return and proper handover. What Success Looks Like • You will be successful in this role if: • The Philippines operation runs smoothly without the Owner being pulled into every local issue. • The team feels supported, heard and clear on priorities. • Client relationships are protected and visible. • Staff retention and loyalty improve. • Commercial performance is understood, measured and improved. • Operational issues are owned through to resolution. • Processes, reporting and accountability improve as the business grows. • The business becomes easier to scale. What We Are Looking For • We are looking for someone who is: • Loyal, practical, commercially savvy and discreet. • Hands-on and willing to solve daily operational problems. • Strong with people but also comfortable holding them accountable. • Confident enough to lead locally while working closely with the Owner. • Agile and comfortable working in a growing business with developing systems. • Protective of staff, clients, company data and business relationships. • Focused on growth, improvement and sustainable profit. • This role would suit someone who has strong operational leadership experience but is still willing to be close to the details. • Required Experience and Skills • Previous experience in business management, operations management, general management, team leadership or a similar role. • Strong experience managing people, performance, attendance and workloads. • Good commercial understanding of revenue, costs, margins and profitability. • Ability to identify operational risks, client risks and people risks early. • Strong communication and stakeholder management skills. • Ability to work with confidential information and protect company relationships. • Strong problem-solving and follow-through skills. • Experience improving processes, reporting and team accountability. • Ability to work directly with an Owner / Managing Director in a growing business. • Comfortable managing practical day-to-day issues, not just high-level strategy. • Highly Regarded Experience • Experience in any of the following will be highly valued: • Outsourcing, BPO, remote teams or offshore service delivery. • Education, training, compliance, consulting or professional services. • Client service operations. • HR coordination, staff retention or performance management. • Operations reporting, KPI dashboards or profitability tracking. • Managing teams in a growing SME environment.