Manhattan Mental Health
Manhattan Mental Health Counseling is a growing, U.S.-based telehealth mental health practice dedicated to providing compassionate, high-quality care. We are seeking a highly organized, empathetic, and detail-oriented Patient Intake Coordinator to manage front-line communications with incoming clients. In this role, you will evaluate new inquiries, conduct initial clinical screenings, verify insurance coverage, coordinate appointments, and maintain meticulous records within our EHR system. Key Responsibilities As our Client Intake Coordinator, you will be the central connection between clients and therapists. Your responsibilities will include: Clinical Intake: Conduct empathetic initial phone consultations with US clients to assess their presenting mental health concerns, clinical history, financial arrangements, and overall therapeutic preferences. Insurance Eligibility & Verification (VOB): Contact US commercial payers (e.g., Aetna, BCBS, UnitedHealthcare, Cigna) and government plans (Medicare/Medicaid) to confirm active coverage, copays, deductibles, coinsurance, and behavioral health benefit rules. Financial Intake: Process payments, co-pays, deductibles, and assist clients with routine billing inquiries in a clear, supportive manner. EHR Management: Accurately update Patient Health Information (PHI), demographic data, emergency contacts, and medical history within our EHR platform. Scheduling: Schedule initial appointments, manage provider calendar availability, and dispatch digital intake packets (consent forms, release of information, practice policies). HIPAA & Compliance: Safeguard sensitive PHI in accordance with HIPAA privacy regulations, Security Rules, and internal practice guidelines. Required Qualifications To be successful in this role, you must meet the following criteria: Minimum of 3 years of experience in US healthcare operations as an Intake Specialist, Medical Virtual Assistant, or in a similar administrative role. Proven experience working independently in high-volume US healthcare or outpatient mental health settings, with direct exposure to clinical workflows, patient communication, and administrative decision-making ( Note: BPO / Call Center experience does not qualify ). Hands-on experience with US patient intake, benefit verification (VOB), and insurance pre-authorization is strictly required. Skilled at managing high-volume patient calls with composure, strong organization, and steady empathy under pressure. Exceptional spoken and written English skills with neutral accent, active listening, and high empathy when assisting patients in distress. Proficient in navigating and managing US EHR/EMR platforms. Absolute commitment and availability to work fixed US EST business hours (Graveyard shift in the Philippines) with zero attendance or punctuality issues. Technical & Home Office Requirements A quiet, dedicated home office space free from background noise. Reliable high-speed internet connection. Modern computer setup with a reliable headset and web camera. Why Join Us? Competitive Pay : Hourly rate of $7 to $9 USD or ₱429.10 to ₱551.70 PHP. Compassionate Culture: Be part of a vibrant, supportive team deeply committed to mental health and well-being. 100% Home-Based: Skip the Manila traffic and work entirely from the comfort of your home. Growth & Stability: Enjoy competitive compensation with clear opportunities for growth in a thriving, stable industry. If you are a meticulous, empathetic professional with a deep background in US medical administration, we want to hear from you! Job Type: Full-time Pay: Php429.10 - Php551.70 per hour Application Question(s): On a scale of 1–5, how confident are you communicating professionally in English? (1 \= Limited, 5 \= Fluent) In your most recent U.S. healthcare role, approximately how many patient calls did you personally handle per day? Which insurance carriers have you worked with for eligibility checks and pre-authorizations? Which Electronic Health Record (EHR) platforms have you actively used? We don't use rigid scripts here; we rely on your human judgment. Please tell us about a specific time a highly distressed or complex client called you. What was the situation, what unique choice did you make to help them, and how did it turn out? Walk us through a real-time example from your past work where you had to match a client with a provider. Without sharing private names, tell us: What were the client's clinical needs, what payment method or insurance did they use, and how did you choose the right provider for them? Experience: US insurance benefit verification: 3 years (Required) Client intake in a US healthcare or mental health setting: 3 years (Required) Work Location: Remote
Manhattan Mental Health
