Employgic
Job Title: Operations & Vendor Outreach Coordinator Commitment: Part-Time Schedule Must be comfortable working within PST/EST business hours. Rate: $4-5/hour Overview: We are seeking a detail-oriented, highly responsive Coordinator to manage vendor outreach and help drive home service projects forward. In this role, you will act as the vital bridge between homeowners and service providers—plumbers, electricians, HVAC companies, and general contractors—to gather initial project estimates swiftly and accurately. This is an operational execution role, not a sales position . Your focus is entirely on phone outreach, basic project scoping, clear tracking, and reliable follow-through. Core Responsibilities Rapid Vendor Outreach: Call service providers shortly after a new project is assigned to initiate contact and discuss job details. Estimate & Availability Gathering: Collect rough pricing estimates, service timelines, and availability from multiple contractors. Basic Scope Clarification: Answer standard project questions using provided documentation and specifications. Escalation Management: Recognize non-standard requests, complex technical questions, or process exceptions and route them quickly to the internal team. Pipeline Tracking: Maintain meticulous logs of all outreach efforts, follow-ups, and vendor responses to ensure estimates are finalized and delivered on time. Operational Support: Assist with general administrative, scheduling, and operational tasks during lower-volume periods. Success Metrics Speed to Contact: Initiate outreach to at least 3 service providers within ~20 minutes of project assignment. Turnaround Time: Ensure 2–3 vendor estimates are successfully gathered and ready for review within 72 hours. Communication Quality: Professional, clear, and efficient interactions with trade vendors. Reliability: Consistent follow-through and strict adherence to process workflows. Qualifications & Experience Language & Vocal Clarity: Native-level English fluency with near-native clarity, neutral diction, and exceptional phone manner. Able to communicate effortlessly and build rapport with US-based trade contractors over the phone. Operational Background: Prior experience in scheduling, coordination, dispatch, administrative support, executive assistance, or SDR support. Phone Comfort: Highly comfortable making frequent, high-volume outbound phone calls throughout the day. Clear Communication: Approachable, straightforward, and confident verbal style well-suited for blue-collar service providers. Process-Driven: Exceptional attention to detail, strong organizational skills, and the ability to follow structured systems rigorously. Nice to Have Experience working directly with home services, trade contractors, or field service companies. Familiarity with modern CRM, task-tracking platforms, and VoIP tools. Adaptability to shift priorities and assist with general operations as project volume fluctuates. Role Structure & Growth Path Type: Part-time with an intended transition to Full-time. Schedule Starts at part-time (~20 hours/week) for an initial evaluation period of roughly 3 months, with a clear path to scale into a full-time role as project volume grows. Application Question(s): his role starts at ~20 hours/week within US business hours (PST/EST) at $4–$5/hour, with a path to full-time in 3 months. Are you comfortable with this rate, shift window, and commitment? Do you have a quiet workspace, a reliable high-speed internet connection, and a headset suitable for high-volume outbound phone calls? How many outbound phone calls do you typically handle per day in your current or past roles? Have you ever worked with US-based trade contractors (plumbers, electricians, HVAC, general contractors) or in dispatch, scheduling, or operations? (If yes, briefly describe your experience). How many years of experience do you have in outbound calling, scheduling, dispatch, or virtual assistant roles? Have you previously used any CRM or VoIP calling software (e.g., Aircall, RingCentral, Hubspot, Asana) ? Work Location: Remote
Employgic
