Payroll Coordinator

Job Description

About Us As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart. We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead. When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success. Essential Duties Productivity Improvement Seeks out opportunities to improve current processes Receives customer information and uses it to identify \& recommend improvements in products and services and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also to be able to provide resolution to complex employee queries. All earning related documentation is completed as and when required Supports the need to have a standardised way of processing within EIS by ensuring that all documentation and data input complies with current processes / procedures and that all input actions comply within the bounds of the agreement in place effectively managing the entire ‘Hire to Retire’ process Customer Satisfaction Ensures that NZ Post people are paid correctly, on time and in accordance with the appropriate employment agreement, legislation \& company policy Ensure employee personnel records (system\& manual) are maintained accurately \& current at all times Reviews actions taken in making payments Maintaining all elements of data for those employee groups assigned Undertakes routine administrative support functions as required Handles payroll enquiries and provides resolution to complex employee queries Undertakes projects which could include testing of developments / enhancements to the EIS system or processes which impact on specific pay groups, being involved in reviews of specific EIS data Confidentiality Maintains the confidentiality and security of all payroll documentation by keeping filing up to date and secure and being aware of non-payroll people in the EIS Service Centre. Shares information appropriately. Team Support Providing training and support to team members to ensure best practice delivery of services Mentoring and up-skilling other team members Knowledge sharing Relationship Management Maintain quality relationships with internal and external customers so that the EIS service needs are being met by responding to all internal/external customers queries within 48 hours; initiate opportunities to improve the quality of documentation from team leaders and follow up with them directly Training and Development Attends all training sessions as scheduled by the EIS Process Analyst / Payroll Trainer to ensure that expertise on the EIS system is current and accurate. Familiarity with the EIS system is essential Keeps up to date and understand changes to policy, procedures, employment legislation and the EA’s as they come into effect Provides guidance/assistance to Managers / Team Leaders to alleviate any payroll related shortfalls. Information and Documentation Ensures that quality EIS and financial information is available for use by the business by providing accurate, up to date information as requested in a timely manner. Understanding how the data within the EIS system links to payroll outputs. Provides individuals with information so they can make accurate decisions Maintains the integrity of the data within EIS system by keeping accurate account where input has not been completed Accuracy is maintained when under pressure by constantly checking work and doing peer reviews to ensure quality assurance Maintain electronic and hardcopy records on files so easy access is available to all relevant staff Qualifications Payroll practitioner experience using HRIS (HR/Payroll) applications Worked in a team environment in an open plan office Worked for a large complex organisation with multiple sites and a unionised workforce Hours of work will be mostly during the daytime. However, additional hours may be required from time to time. If this sounds like you, we’d love you to apply! We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self at work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity. As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application. Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.