Glints
(Logistics Industry) We're hiring on behalf of our client! Our client is a well-established logistics company that originated in Hong Kong and has built a strong reputation for providing reliable logistics and supply chain solutions across the region. They are currently looking for a Customer Service Representative to join their growing remote team. We are specifically looking for candidates based in the Philippines who are passionate about delivering exceptional customer service and thrive in a fast-paced environment. Work Arrangement Location: Work From Home (Philippines) Work Schedule: 6 days per week Shift: May involve shifting schedules depending on business requirements, with the primary working hours aligned to Hong Kong Time (HKT) Equipment: Candidates are expected to use their own laptop/desktop computer and have a stable internet connection suitable for remote work. Key Responsibilities Handle customer inquiries and provide timely resolutions across multiple communication channels. Deliver excellent customer support via phone, email, live chat, and messaging platforms such as WhatsApp, Viber, and similar communication tools. Respond to customer concerns professionally while ensuring a positive customer experience. Coordinate with internal teams to resolve customer issues efficiently. Maintain accurate records of customer interactions and follow up on pending requests. Provide updates on shipment status, service requests, and other logistics-related inquiries. Ensure all customer communications are handled promptly, accurately, and professionally. Qualifications Must be based in the Philippines . Previous experience as a Customer Service Representative or in a similar customer-facing role. Proven experience handling both voice and non-voice customer support , including: Phone support Email support Live chat support Messaging applications (e.g., WhatsApp, Viber, Telegram, Facebook Messenger, or similar platforms) Excellent written and spoken English communication skills. Strong problem-solving and multitasking abilities. Comfortable working independently in a remote setup. Willing to work on a 6-day work schedule and shifting hours when required. Must have a reliable personal computer/laptop and a stable internet connection for work-from-home operations. Compensation Gross Monthly Salary: ₱30,000 – ₱40,000 (depending on experience and qualifications) How To Apply If you're interested in this opportunity, please send the following to jonathan.florida@glints.com Your updated CV/Resume A 1–3 minute voice or video recording introducing: Your customer service experience The communication channels you've handled (voice, email, chat, WhatsApp, Viber, etc.) Why you're currently looking for a new career opportunity Please use the subject line: Application – Customer Service Representative – [Your Full Name] Only shortlisted candidates will be contacted
Glints
