CascadEffects
Orthodontic Virtual Assistant – Insurance, Claims & Patient Scheduling | Full-Time | Mountain Time Location: Remote, Philippines-based preferred Schedule Full-Time | Mountain Time Zone business hours Practice Location: New Mexico, USA Compensation $7 USD/hour based on experience Type: Long-Term | Full-Time Openings: 1–2 roles may be available About The Role We are looking for an experienced Orthodontic Virtual Assistant to support a U.S.-based orthodontic practice with insurance verification, claims follow-up, and patient scheduling communication. This role is ideal for someone who has strong dental or orthodontic insurance experience and is also confident speaking with patients by phone. You must be phone-ready, professional, warm, and able to communicate clearly with patients and insurance companies. What You’ll Do Insurance Verification Verify dental and orthodontic insurance eligibility and benefits Confirm coverage, deductibles, maximums, waiting periods, and limitations Complete accurate insurance breakdowns Document insurance details clearly in the practice management system Flag missing, unclear, or incorrect insurance information for follow-up Claims Follow-Up Follow up on unpaid, denied, rejected, or delayed claims Contact insurance companies as needed to check claim status Review EOBs and identify payment discrepancies Document claim updates clearly for the team Help keep insurance and billing workflows moving accurately Observation / Follow-Up Scheduling Contact patients who need to schedule follow-up appointments Support observation recall and pending appointment follow-up Speak with patients in a warm, professional, and helpful way Help patients understand next steps and get scheduled Document call outcomes and follow-up needs accurately Patient Communication Make outbound calls to patients as needed Communicate professionally with patients and families Follow scripts and practice protocols while sounding natural Escalate questions or concerns to the appropriate team member Maintain a positive, patient-first tone on all calls REQUIRED EXPERIENCE: Experience with dental or orthodontic insurance verification Experience with claims follow-up Comfortable making phone calls to patients and insurance companies Strong spoken and written English communication Warm, clear, and professional phone presence High attention to detail and accuracy Strong documentation habits Able to work independently and follow structured processes Comfortable working full-time during Mountain Time Zone business hours Important Role Details This role includes both back-office insurance work and patient-facing phone communication All candidates must be comfortable on the phone Strong English communication is important Exact schedule is still being finalized, but the role will align with Mountain Time Zone business hours The practice is located in New Mexico, USA Compensation is $7–$8 USD/hour based on experience What Success Looks Like Insurance verifications are completed accurately and on time Claims are followed up on consistently Patient follow-up calls are handled warmly and professionally Observation patients are contacted and scheduled appropriately Documentation is clear and easy for the team to follow The practice team receives reliable support across insurance, claims, and scheduling To Apply Please submit the following to inigo@cascadeffects.com 1. A viewable link to your updated resume 2. A short paragraph describing your experience with: Dental or orthodontic insurance verification Claims follow-up Patient scheduling or phone communication 3. A list of any dental, orthodontic, billing, or phone systems you have used 4. A short voice or video introduction is strongly preferred so we can evaluate phone readiness and communication style Subject Line: Orthodontic VA – Insurance & Scheduling | [Your Full Name] We are reviewing candidates immediately and are looking for experienced, phone-ready applicants who can support an orthodontic practice with insurance verification, claims follow-up, and patient scheduling. Pay: Php429.00 per hour Work Location: Remote
CascadEffects
