Peoplepartners BPO Inc.
Key Responsibilities Instructional Design & Content Development Design and develop engaging online learning programs and digital learning resources. Create course outlines, curriculum structures, assessments, storyboards, and instructional scripts. Develop multimedia learning content, including videos, graphics, quizzes, screen recordings, and voice-overs. Apply instructional design methodologies, including ADDIE, SAM, and Bloom's Taxonomy. Review and update learning content based on stakeholder and subject matter expert feedback. LMS Administration Build, publish, and maintain learning content within a Learning Management System (LMS). Configure courses and learning pathways. Manage learner enrollments and course administration. Monitor learner progress and generate completion reports. Provide learner support and escalate technical issues when required. Develop user guides and self-service learning resources. Content Management Maintain and update learning materials as products and processes evolve. Manage version control and content governance. Create and maintain knowledge-base articles and supporting documentation. Ensure learning content meets quality, accessibility, and branding standards. Collaboration Partner with Subject Matter Experts and cross-functional teams to develop learning solutions. Support customer enablement initiatives, webinars, onboarding programs, and product releases. Translate recurring support questions into reusable learning content and self-service resources. Quality Assurance & Reporting Conduct usability testing and gather learner feedback. Proofread and edit learning materials for quality and consistency. Track learner engagement, completion rates, assessment outcomes, and content performance. Recommend continuous improvements based on learning analytics and feedback. Job Requirements: Required Qualifications (Must-Have): Minimum of 2 years' experience in instructional design, LMS content development, or a similar role. Experience designing, developing, and maintaining learning content within a Learning Management System. Hands-on LMS administration experience, including: Course configuration Learner enrolment Progress tracking Completion reporting Working knowledge of ADDIE, SAM, and Bloom's Taxonomy. Experience using eLearning authoring tools and multimedia content development tools. Strong writing and editing skills with the ability to simplify technical concepts. Excellent project management, organizational, and time management skills. Strong communication and stakeholder management skills. Ability to manage multiple projects in a fast-paced environment. Preferred Qualifications Experience with Learning Management Systems such as OpenLearning, Moodle, Canvas, or similar platforms. Experience using Articulate 360 / Storyline or equivalent eLearning authoring tools. Experience with multimedia and content creation tools such as Canva, Genially, Powtoon, Vyond, ElevenLabs, WellSaid, Clipchamp, or equivalent platforms. Experience creating videos, graphics, animations, screen recordings, and voice narration. Experience developing user guides, knowledge-base content, or technical documentation. Experience supporting webinars, product enablement, customer onboarding, or feature releases. Experience within education, vocational education, higher education, software, technology, or similar industries. Qualification in Instructional Design, Education, Communications, or a related field. We welcome candidates with experience using comparable LMS platforms, authoring tools, and multimedia applications. Equivalent experience is valued over expertise with a specific platform or product. Why Join PeoplePartners? At PeoplePartners, you'll join a team that genuinely invests in your success. We believe great people do their best work when they're supported, empowered, and given opportunities to grow. Here's what you can look forward to: Work with leading Australian clients and gain valuable international experience. Join a Great Place to Work certified organization with a people-first culture. Ongoing learning, professional development, and career growth opportunities. Collaborative, supportive, and inclusive team environment. Enjoy engaging team activities and employee engagement initiatives. Permanent remote work setup with company-provided equipment. Meaningful work where your ideas and expertise make a real impact. If you're ready to create learning experiences that empower users and drive meaningful learning outcomes, we'd love to hear from you. Apply today and grow your career with PeoplePartners. Work Details Employment Type: Full-time. Work Setup: Permanent Work From Home (Remote). Schedule Monday to Friday, Day Shift. Company Benefits: Permanent Work-from-home setup. Company-provided equipment. Secondary Wi-Fi Modem 21 Leave Credits Annually - Leave benefits begin on Day 1. 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Monthly Gift Voucher Milestone Tokens (Birthday/Anniversary/Christmas). A Life Beyond the Screen WorkLifeBalance. Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
Peoplepartners BPO Inc.
