1840&Company
Amazon Marketplace Operations Specialist Doc Johnson Remote, Quezon City, National Capital Region (Metro Manila), Philippines Apply Now Non-Negotiable About The Company 1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success. About the Job Role Summary The Amazon Marketplace Operations Specialist serves as the primary day-to-day operator for our Amazon Seller Central (3P) and Vendor Central (1P) accounts. This role is responsible for end-to-end product onboarding, catalog integrity, proactive promotional planning, strict operational SLA compliance, clear multi-channel communication, and aggressive hands-on issue resolution through Amazon Case Management and Brand Registry. Job Overview Employment Type: Full-Time Independent Contractor Department: Sales And Marketing Job Level: Intermediate Education & Experience Years Of Experience: 3 Years Business Model: Minimum Education Level: Bachelors Qualification: Platform Mastery: Direct, Hands-On Experience Managing Daily Operations In Both Amazon Seller Central (3P) And Vendor Central (1P). Communication Skills: Clear, Effective, And Professional Communication With Both Amazon Customers And Amazon Support Teams. Case Management Expertise: Proven Track Record Troubleshooting Account Flags, Content Suppressions, And Unauthorized Sellers Via Case Management And Brand Registry. Proactive Execution: Ability To Build Long-Lead Promotional Calendars, Anticipate Platform Deadlines, And Resolve Listing Obstacles Independently. Operational Precision: Strong History Of Meeting Strict Fulfillment Handling Times, Order Defect Thresholds, And Account Health Standards. Bonus Qualifications: Experience Working With Online Product Databases, Product Information Management (PIM), Or Digital Asset Management (DAM) Software. Skills Tools/Platforms: Additional Skills: None Common Methodologies/Frameworks: Additional Skills: None General Skills: Additional Skills: None Soft Skills: Additional Skills: None Requirements Technological Requirements: Language: English Location: Philippines Responsibilities Core Responsibilities Product Onboarding & Catalog Integrity: Execute seamless 1P and 3P product launches using digital marketing assets and online product databases (PIM). Rapidly fix catalog errors, update content, resolve variation issues, and manage bulk flat files. Policy & Category Compliance: Monitor Amazon workspace feeds, news notifications, and category rule changes regularly. Ensure all listings and operational procedures remain 100% compliant with Amazon’s evolving requirements. Issue Resolution & Root Cause Escalation: Resolve listing suppressions, hijackers, buy box losses, price erosion, and 1P Purchase Order discrepancies through Case Management. Exhaust all troubleshooting efforts before escalating critical risks to leadership. Proactive Promotional Calendar: Develop and execute a long-lead promotional calendar based on Amazon’s availability windows. Track major events (Prime Day, Black Friday, Cyber Monday) months in advance to ensure deals and coupons are active well before cutoffs. Operational SLAs & Service: Process Merchant-Fulfilled (FBM) orders on schedule, upload tracking numbers on time, and maintain clear, professional communication with both Amazon customers and support teams. Inventory Reconciliation & Audit: Audit inbound FBA shipments, log lost/damaged stock claims for reimbursement, and ensure Amazon inventory counts accurately match across to our internal records. Working Hours Monday: 8 A.M. - 5 P.M. Tuesday: 8 A.M. - 5 P.M. Wednesday: 8 A.M. - 5 P.M. Thursday: 8 A.M. - 5 P.M. Friday: 8 A.M. - 5 P.M
1840&Company
