TalentPop App
Looking to lead and mentor high-performing remote professionals in a fast-growing agency? At TalentPop App , we are looking for a sharp, proactive Executive Assistant Team Lead to coach and develop our Executive Assistants while driving client account health and operational excellence across our global roster. Location: Fully remote position open to candidates based in the Philippines, South Africa, and Jamaica . Application Code: EATL26 (Please include this code when prompted during your application so our hiring team can prioritize your profile.) What You Will Do Lead, coach, and manage an assigned roster of Executive Assistants using the ALIGN-R framework and root-cause analysis (RCA) to drive performance, strategic execution, and client account health. Serve as the primary point of escalation for client concerns, advising clients on delegation practices while managing roster health and churn risks. Monitor activity rates and billable hours via Hubstaff to ensure payroll accuracy, audit readiness, and accurate client billing. Partner directly with HR to handle performance management, accountability actions, and policy compliance documentation. What We Are Looking For At least 2–3 years of direct leadership experience explicitly managing remote Executive Assistants or Executive Virtual Assistants within a BPO, agency, or remote staffing setup. Subject matter expertise in Executive Assistant workflows (complex calendar management, inbox zero, executive travel, and async task management) to effectively coach and evaluate team members. Proven experience directly interfacing with US-based founders and executives, resolving client escalations, conducting delegation coaching, and managing account retention. Demonstrated proficiency auditing activity metrics, managing billable client hours, and verifying time tracking via Hubstaff or equivalent platforms. Full availability and readiness to work US graveyard night-shift hours from Day 1. Tech Requirements Personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAM. Reliable internet connection with a minimum 25 Mbps download and upload speed. Perks & Benefits Permanent work-from-home arrangement. Comprehensive health and dental coverage. Holiday bonuses and performance-based incentives. Generous paid time off allocation. Clear opportunities for internal growth, leadership development, and upward mobility. Ready to leverage your leadership skills to support high-performing executive assistants? We would love to evaluate your profile. Click apply today to get started!
TalentPop App
