LTVplus
400843 Description We’re looking for a friendly, detailoriented Customer Support Agent to join one of our seasonal accounts. You’ll provide email and live chat support, resolving customer inquiries with professionalism and care. Whether assisting with orders, handling shipping concerns, or sharing product knowledge, you’ll help ensure every customer feels valued and supported. Requirements 1+ year of experience in customer support, preferably in eCommerce Excellent written communication skills in English Strong problemsolving abilities and attention to detail Ability to handle multiple conversations simultaneously in a fastpaced environment Familiarity with customer service platforms (e.g., Gorgias, Zendesk, or similar) is a plus Experience with Shopify or eCommerce platforms preferred Positive attitude, empathy, and a customerfirst mindset Ability to work flexible shifts, including weekends, during peak seasons Responsibilities Respond promptly to customer inquiries via email and live chat Provide accurate information about products, orders, and services Resolve customer concerns, including order issues, shipping delays, and damaged items Escalate complex inquiries to the appropriate internal teams when necessary Document all customer interactions in our support platform Zendesk Maintain a high level of product knowledge to assist customers effectively Meet response time and customer satisfaction targets Identify and communicate common customer issues and feedback to the team Support seasonal peaks, promotions, and product launches with highvolume service coverage Nice to have A love or interest in wine Working conditions Coverage will be from Monday to Sunday between 8 am8 pm EST If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad! Who We Are LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. When you join LTVplus Your Mission will be to Handle customer inquiries across email, chat, and social media like a pro. Be the voice of the brand, providing personalized and top notch support. Collaborate with our awesome team to boost customer satisfaction and share insights. Use various tools and platforms to troubleshoot and resolve customer issues efficiently. Adapt to different client needs – because every day is a new adventure! Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high speed internet connection. Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome! A quiet, cozy workspace to handle calls and chats like a pro. Work type Full-time Department Customer Service Division LATAM Location Philippines/Albay/Guinobatan
LTVplus
