Virtual Assistant Team
We are looking for a Property Management VA (with Ailo experience ) who will support the day‑to‑day operations of a Queensland property portfolio, ensuring applications, tenancy changes, maintenance, arrears, and compliance tasks are handled accurately and on time. This role is ideal for someone who is detail‑oriented, proactive, and confident working within QLD legislation and modern PM systems such as Ailo and Snug . Key Responsibilities Application & Tenancy Management Process new tenancy applications via Snug , including screening, document checks, and reference verification. Manage change‑of‑tenancy processes (add/remove tenants, update agreements, coordinate documentation). Prepare and process lease renewals , ensuring compliance with QLD legislation and timely communication with tenants and owners. Portfolio Operations Create monthly Comparative Market Analyses (CMAs) for rental reviews and owner updates. Process invoice payments and ensure accurate record‑keeping within Ailo . Conduct maintenance follow‑ups with tenants, trades, and owners, ensuring timely resolution and clear communication. Monitor and follow up rent arrears , issuing breach notices in accordance with QLD RTRA Act requirements. Compliance & Legislation Apply strong working knowledge of Queensland tenancy legislation , ensuring all actions, notices, and communications meet regulatory standards. Maintain accurate and compliant documentation across all tenancy and property files. Systems & Tools Ailo (Primary PMS) — confident navigation of tasks, payments, communications, and workflows. Snug — application processing, tenant screening, and communication. General PM tools: email management, digital filing, CMA creation tools, and maintenance coordination platforms. Ideal Candidate Experienced in property management or PM support roles, ideally within QLD. Strong understanding of QLD tenancy legislation and compliance requirements. Highly organised, proactive, and reliable — able to manage multiple tasks without supervision. Excellent communication skills with a calm, professional tone. Tech‑savvy and comfortable working across multiple systems and digital workflows.
Virtual Assistant Team
