Boomering inc
• Job Description • FOR A PROPERTYME SUPPORT SPECIALIST / PROPERTY MANAGEMENT ASSISTANT • (MANDARIN SPEAKING, ENGLISH) • Position Overview • Your responsibilities as a PropertyMe Support Specialist would be: • Morning Kickoff & Triage • • Review the incoming emails in PropertyMe each morning and assign them to the appropriate Property • Manager based on the email categories in the system. • • Handle simple enquiries directly, such as providing rental statements to tenants or landlords. • • Trust Accounting & Arrears • • Once the Sydney office has completed the trust account entries, assist with following up on rent • Maintenance & Trade Desk • • Add invoice and bill entry as part of daily responsibilities. • • Maintenance & Trade Coordination • • Request Triage: Log and categorize incoming tenant maintenance requests received via the • PropertyMe Tenant App, phone, or email. • • Work Order Creation: Issue detailed work orders to approved contractors, ensuring spending limits • align with owner preferences stored in PropertyMe. • • Status Tracking: Follow up with tradespeople on outstanding quotes, scheduled access dates, and • completion invoices. • Tenancy & Lease Administration • • Tenancy Applications & Onboarding: Pre-screen incoming rental applications, run background/TICA • checks, verify employment references, and establish new tenant files in PropertyMe. • • Lease Renewals: Track upcoming lease expirations (90/60/30-day alerts); issue market rent review • reports and draft lease renewal agreements for Property Manager review. • • Communication Desk: Field routine email and platform inquiries from tenants and owners regarding lease terms, • receipts, or general updates. • Inspections & Compliance Support • • Routine Inspection Scheduling: Schedule routine inspections using PropertyMe's route map planner • and issue automated entry notices to tenants. • • Report Processing: Format and upload completed inspection reports (photos and notes) from field • apps into PropertyMe and distribute them to property owners. • • Compliance Auditing: Ensure smoke alarm certifications, pool safety compliance, and gas/electrical check • documentation remain up to date across the portfolio. Qualifications • as a PropertyMe Support Specialist would be: • • Industry Experience: 2–3+ years supporting Australian residential property management portfolios • (NSW framework experience preferred). • • Software Proficiency: Hands-on proficiency in PropertyMe (Trust accounting, Inspection Scheduling, • Work Orders, Automation Studio). • • Legislative Knowledge: Familiarity with standard NSW residential tenancy guidelines, entry notice • periods, and bond administration concepts. • • Communication Skills: Exceptional written and verbal English skills for direct owner, tenant, and • tradesperson interaction. • • Efficiency & Accuracy: High attention to detail in trust reconciliation, record-keeping, and document • preparation. • • Strong English communication skills. • • Mandarin speaking preferred. • • Familiarity with NSW residential tenancy legislation and leasing procedures. • • Experience preparing tenancy agreements. • Your love for Boomering will jump-start with these meaningful engagement activities and perks! • Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth. • • Competitive salary package • • Company-provided work equipment • • HMO on your first day • • Free pre-employment Medical Assessment (T&C apply) • • 15 Vacation Leaves and 5 Sick Leaves • • Annual Performance Reviews • • Unlimited Employee Referral Incentives • • Employee Loan Facilities • • Social Clubs and Interest Workshops • • Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance • • Statutory Benefits including SSS, PhilHealth, Pag-IBIG, 13th Month Pay, Maternity Leave, Paternity Leave, Solo Parent Leave, Magna Carta for Women, Retirement Benefits, Overtime Pay, and Premium Pays • About Boomering • Boomering is an ISO-certified, leading BPO company located in Clark Freeport Zone, Pampanga. • Our mission is to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions, guided by our S.T.E.P. Core Values (Service, Transparency, Excellence, and Partnership). • Providing equal opportunities and fostering a collaborative culture of excellence, Boomering is more than just your average BPO. We are here to make a difference. • Future-proof your career and pursue your passion with Boomering! We are looking for career thrill-seekers who are committed to growth as much as we are.
Boomering inc
