GrowthAssistant
Who We Are GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul. The Opportunity We're hiring an CRM Incident & QA Support Specialist for a leading on-demand consumer marketplace that reaches millions of customers. This role keeps promotions running when the rest of the team is offline: you monitor alerts, diagnose and resolve promo issues as they surface, and work with campaign owners to fix root causes rather than symptoms. Alongside that incident work, you serve as a quality gate on the CRM and email calendar, reviewing campaigns, flows and promotional setups before they launch so that copy, code, targeting and deliverability are all correct the first time. It is a role for someone who is calm under a live issue, precise on a pre-launch checklist, and disciplined about writing down what happened so the next person does not have to rediscover it. What Your Day-to-Day Will Look Like Alert Monitoring: Continuously check monitoring tools and systems for alerts that signal a live promotion is at risk. Incident Triage: Quickly diagnose and resolve promo issues, taking preliminary measures to limit impact and working with the campaign DRI to fix the root cause. Escalation: Escalate to the right team or specialist when an issue exceeds your scope, and raise it to marketing leadership when it carries significant risk. Incident Documentation: Keep detailed logs of each incident: what happened, the steps taken to resolve it, and any follow-up required, while noting recurring customer-experience gaps. Campaign QA: Run quality assurance on CRM and email deliverables, covering templates, popups, campaigns, flows and SMS, checking branding, copy, products and target groups for consistency. Pre-Launch Checks: Verify the technical setup of campaigns and flows before launch so the strategy, deliverability and audience targeting all hold up. Campaign Execution Support: Own the preparation and execution of CRM tactics including promotions, in-app banners, emails and customer lists, and join the daily stand-up to review workload. Documentation & SLA Tracking: Maintain campaign documentation such as tickets, overviews, internal calendars and status docs, and flag SLA violations and QA misses to the lead. What You Bring Dashboard Fluency: Experience using and modifying business dashboards such as Tableau, Power BI, Chronosphere or Sigma. CRM & ESP Experience: Intermediate experience with CRM tools such as Braze, Iterable or Salesforce, 2+ years on an ESP platform, and 1+ years of QA-specific work on CRM campaigns. Cross-Functional Troubleshooting: A track record of working with cross-functional partners to identify, root-cause and mitigate issues, and of documenting incidents and the protocols that catch them faster next time. Technical Foundations: Basic SQL such as inner and left joins, basic HTML, and comfort with JIRA, Slack, Google Workspace and Google Sheets. Campaign Review Experience: Experience reviewing, updating and scheduling digital campaigns spanning copy, code and creative. Precision Under Deadline: Exceptional attention to detail, highly proficient written and spoken English, and the discipline to double-check and test everything before it ships. Bonus Points if: You have built dashboards or alerts that surface anomalies before they turn into incidents. You have created documents to track incidents and their mitigations. You have worked in the tech industry or with an app-centric client. What We Offer At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you. We support your life inside and outside of work with a comprehensive benefits package: Fully Remote: 100% Remote work environment, never fight traffic again Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year Family First: Parental leave after 1 year of service We offer additional incentives for go-getters and proven performers! $25 monthly perfect attendance bonus Performance bonus Anniversary bonus ($100 at 1 year; $200 at 2 years) Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client Your Application Roadmap You've applied, now let's get to work. Here's the play-by-play: Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles. Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick. Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you. Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles! Depending on the client, there are sometimes 2 additional steps: Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready. Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression! Join our 100% remote global team today, and grow with GrowthAssistant! GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
GrowthAssistant
