Emapta
Responsibilities • Maintain a positive and professional attitude when supporting customers. • Respond promptly and accurately to customer inquiries. • Communicate with customers through Salesforce, email, telephone, Zoom, and Google Meet. • Develop comprehensive knowledge of software products to answer customer questions and provide effective solutions. • Create and maintain knowledge base documentation for supported products and services. • Provide feedback to improve the efficiency of internal processes and workflows. • Deliver exceptional customer service while ensuring high levels of customer satisfaction. • Travel as required to participate in quarterly team-building and collaboration activities. • Key Performance Indicators (KPIs) • Achieve timely and accurate responses to customer tickets. • Meet Queue Pull Rate targets for the number of tickets handled per week or month. • Meet or exceed Customer Satisfaction (CSAT) targets by delivering an exceptional customer experience. • Contribute positively to team culture and continuous process improvement. • About the Client • Our client is a leading technology company transforming how product content is created, managed, and shared across the retail and e-commerce ecosystem. Supporting hundreds of suppliers, retailers, and globally recognized brands, its innovative platform powers the accurate distribution of product information and digital assets at scale. With a strong reputation for innovation, customer success, and operational excellence, the company continues to help businesses streamline commerce, improve buying experiences, and accelerate digital growth across highly competitive markets. • Join the Top 1% Talent. A better career. A better life. • Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Emapta
