Helpdesk Technician

Job Description

About Us At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful. We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales. Company Description TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands. Why work with TSA? Competitive Salary Package \+ HMO coverage with free dependent \+ Life Insurance Coverage Our \ TSAWays are what we are all about. Think of them as the vibe! Join a company that promotes from within – work your way up and across the business Comprehensive training, with ongoing coaching and development A vibrant and rewarding recognition program - We love to celebrate our people! We are proud of our fun, friendly and supportive team environment Job Responsibilities What will your normal day look like: As an IT Helpdesk Technician , you will be the first point of contact for internal users requiring technical assistance. You will provide timely and effective support for IT-related issues, ensuring minimal disruption to business operations. Provide first-line IT support via phone, email, or in person Troubleshoot and resolve hardware, software, and network issues Guide users through problem resolution and escalate when needed Log, track, and follow up on incidents to ensure resolution Install, configure, and maintain desktops and laptops Support network connectivity (local and remote) Coordinate with internal teams and external vendors Recommend improvements to IT processes and support services Qualifications What you'll do: Essential Minimum of 1 year experience as a L1 IT Helpdesk Technician Strong knowledge of computer systems, mobile devices, and basic networking Experience with help desk tools and remote support applications Ability to diagnose and resolve technical issues efficiently Good problem-solving and analytical skills Excellent communication skills and customer-focused mindset Able to stay calm, patient, and professional when handling issues Additional Information Want to know more? Check out our social media pages: Website: https://tsagroup.com.au/ Instagram : tsa\ group\ LinkedIn: https://www.linkedin.com/company/tsa-group-australia/ TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions. Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @ tsagroup.com.au ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.