Cognizant
Job Description We are seeking a skilled and proactive Production Support Engineer to join our cloud contact center team leveraging Amazon Connect . The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda and Amazon DynamoDB , and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure. Key Responsibilities Provide L2/L3 production support for Amazon Connect-based contact center solutions. Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows. Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback Manage and query Amazon DynamoDB tables for real-time data access and updates. Collaborate with development and QA teams to ensure smooth releases and incident resolution. Implement logging and alerting using CloudWatch and other monitoring tools. Participate in on-call rotation and provide timely resolution to production incidents. Document support procedures, known issues, and resolutions. Required Skills Strong experience with Amazon Connect and its integration with AWS services. Proficiency in AWS Lambda (Node.js is preferred). Experience with AWS CodePipeline, CodeBuild, and CodeDeploy. Hands-on knowledge of Amazon DynamoDB, including table design and querying. Familiarity with CloudFormation for infrastructure as code. Excellent problem-solving and communication skills. The protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy - Link to Cognizant's Privacy Notice: cognizant.com/en\ us/general/documents/Cognizant\ Candidate\ Privacy\ Notice.pdf ] I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.
Cognizant
