ARC PH BPO
Position Overview We are seeking a Customer Success Associate / Executive / Specialist to join our team in the Philippines and support our global customers during U.S. business hours. This role will work directly with customers to implement, onboard, support, and drive adoption of Strobes CTEM and cybersecurity solutions. The ideal candidate should have a basic understanding of cybersecurity and IT concepts, strong communication skills, and a customer-focused mindset. Key Responsibilities Guide customers through the implementation and onboarding process for the Strobes CTEM platform. Conduct technical onboarding and product training sessions for new customers. Provide first-level technical support and troubleshooting assistance. Assist customers with platform configuration, usage, and common technical issues. Educate customers on platform features, capabilities, and cybersecurity best practices. Monitor customer adoption and proactively assist customers in achieving successful outcomes. Manage day-to-day customer communications and maintain strong customer relationships. Document customer interactions, issues, resolutions, and follow-up activities. Collaborate with Product, Engineering, Support, and other internal teams to resolve customer issues. Escalate complex technical issues to the appropriate internal teams when required. Maintain professional communication with customers through email, meetings, and support channels. Requirements Education & Experience Bachelor’s degree preferred; recent graduates with relevant knowledge may also be considered. 2-4 years of professional experience in customer support, technical support, customer success, IT, cybersecurity, or a related field. Basic understanding of Cybersecurity / Information Technology terminology is required. Experience working with U.S. customers or global customers is a plus. Experience with cybersecurity products, SaaS platforms, vulnerability management, or application security is a plus. Skills & Competencies Excellent verbal and written English communication skills. Strong customer service and relationship-management skills. Strong problem-solving and troubleshooting abilities. Basic understanding of technology and cybersecurity concepts. Ability to explain technical concepts clearly to customers. Customer-oriented and proactive mindset. Ability to work independently and collaborate effectively with global teams. Comfortable working during U.S. business hours. Strong documentation and organizational skills. Work Schedule Location: Philippines (Remote) Time Zone: U.S. Central Time (CST) Schedule Monday-Friday, 8:00 AM–5:00 PM CST Work Location: Remote
ARC PH BPO
