Education Perfect Ltd
What You Will Do Act as the first point of contact for inbound enquiries via phone and email Respond to straightforward queries and triage more complex requests to the right teams Maintain accurate records of all interactions in our CRM (HubSpot) Support the Sales team with admin tasks such as updating deals, preparing materials and coordinating school visits Ensure data accuracy across systems to support reporting, forecasting and customer experience Assist with renewal workflows (e.g. updating records, sending reminders, preparing documentation) Conduct outbound operational calls (e.g. confirming event attendance, gathering onboarding information, scheduling appointments) Support our Marketing team with customer event communications (reminders, confirmations) Provide general administrative support to Customer Success and wider Revenue teams Collaborate across teams to ensure smooth handoffs and efficient processes About you Strong written and verbal communication skills Highly organised with strong attention to detail Ability to manage multiple tasks and prioritise effectively A proactive, solutions-focused mindset Experience using CRM systems or similar administrative tools (HubSpot experience a bonus) Comfortable communicating with customers over phone and email Strong stakeholder management and collaboration skills Experience in administration, customer support or coordination roles Familiarity with the education sector or school environments is desirable Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you! What we offer Employee Equity Bonus Plan: Share in our success with equity bonuses that support ownership and long-term growth Christmas Shutdown: Enjoy a full company shutdown over Christmas, plus 3 additional paid leave days to bridge non-public holidays Volunteer Day: One paid day each year to give back to your community Purchase Extra Leave: Option to buy an additional week of annual leave, with payments spread across the year Work From Anywhere: Work up to 90 days per year from an approved country Wellness Bonus: Receive an end-of-year bonus to support your health and wellbeing Home Set-Up Support: Get support to create a comfortable and productive home workspace Comms Allowance: Contribution towards phone and internet costs for remote working Parental Leave Support: Additional support so you can take the time you need when it matters most Learning & Development: Ongoing development through internal workshops, performance reviews and growth conversations Tenure Recognition: Celebrate milestones with bonus leave and cash rewards at 5, 10, and 15 years Referral Bonus: Recommend great people and earn a bonus when they join and pass their trial period The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.
Education Perfect Ltd
