ACCPRO INTERNATIONAL
Job Description Triage and resolve customer deductions (pricing, shortages/damages, returns, allowances, trade promotions, compliance/chargebacks). Validate claims using POs, PODs/BOLs, invoices, contracts, TPM deals, and retailer portal evidence. Decide disposition (valid/invalid/partial), code reason accurately. Prepare dispute packages with supporting documentation; submit via retailer portals (e.g., Walmart, Target, Kroger, Amazon/Vendor Central) or directly to TPAs. Track, escalate, and follow through to recovery on invalid claims; negotiate where appropriate. Match deductions to authorized trade events, accruals, and off-invoice deals, collaborate with Sales/TPM to correct set-ups. Communication with sales and customers to investigate discrepancies from the promotional plans within the system and invoice. Index all payments with backup documentation into Doc-Link (paperless tool). Send a weekly report to Sales Managers to notify balance and status. Enter in AFS system, all necessary data to process deductions. Other duties as assigned. Qualifications 2 years of experience as Deduction Analyst Experience in Accounts Receivable (AR), Accounts Payable (AP) and Revenue Recognition Experience in chargebacks and disputes Experience in using ERP, NetSuite is preferred but not required Excellent customer service skills, analytical abilities as well verbal and written communication skills in English Ability to write reports, business correspondence, and procedure manuals Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages Work Location: Remote
ACCPRO INTERNATIONAL
