RemotelineUS
Responsibilities Respond promptly to customer inquiries via phone, email, and other communication channels. Provide accurate information regarding products, orders, project status, lead times, and delivery schedules. Coordinate closely with the Sales, Project Management, Operations, and Production teams to provide timely updates to customers. Process customer orders, schedule deliveries or service requests, and ensure all documentation is accurate. Resolve customer concerns professionally, escalating complex issues when necessary. Maintain accurate customer records, notes, and order details within the CRM and internal systems. Follow up with customers to ensure satisfaction and provide ongoing support throughout the project lifecycle. Assist with administrative tasks and other customer service responsibilities as assigned. Build strong customer relationships by delivering responsive, knowledgeable, and solution-oriented service. Qualifications Required: Previous experience as a Customer Service Representative supporting companies in the commercial food service industry. Required: Experience working with businesses involved in the manufacturing, distribution, design, or installation of commercial kitchen equipment, preferably serving the US market. Strong understanding of commercial kitchen equipment, food service operations, or kitchen project workflows is highly preferred. Excellent verbal and written English communication skills. Strong organizational skills with the ability to manage multiple customer requests simultaneously. Proficiency with Microsoft Office and CRM systems. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams. Detail-oriented, proactive, and committed to delivering exceptional customer service. Pay: Php30,000.00 - Php40,000.00 per month Benefits Promotion to permanent employee Work from home Experience: customer service representative: 1 year (Preferred) food commercial service: 1 year (Preferred) kitchen commercial equipment: 1 year (Preferred) Work Location: Remote
RemotelineUS
