IOM - UN Migration
Job Description The Human Resources Administration Unit (HRAU), in the Global Shared Services Centre (GSSC), is responsible for providing a wide range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional category worldwide. The Senior Human Resources Associate Operates Within The 3 HRAU International Operations Desk, Providing Specialized HR Administration Services Across One Or More Of The Following Functional Areas Operations Desk 1: Onboarding & Cross-Boarding Operations Desk 2: Contract Administration, Time Management & Offboarding Operations Desk 3: Benefits & Entitlements Under the overall supervision of the HR Officer and the direct supervision of the National HR Officer (HRAU International), the successful candidate will primarily process, review and analyze personnel actions relating to contract administration and entitlements and benefits to IOM staff in the Professional category in a specific area of responsibility, providing guidance and support on complex cases. Responsibilities Core Responsibilities Process, review, and validate HR administration actions within the assigned specialization in accordance with the HRAU International Transaction Approval Matrix and established Standard Operating Procedures (SOPs). Provide guidance to staff and stakeholders on HR policies, procedures, and entitlements, promoting the consistent interpretation and application of relevant provisions and supporting the resolution of complex and non-routine cases within the assigned functional area. Serve as a resource person for complex, non-standard, or high-risk HR cases prior to referral to the National HR Officer, conducting detailed analysis and providing guidance on the application of established policies, procedures, and precedents. Review HR actions prepared by Senior HR Associates, assessing accuracy, completeness, and compliance requirements before validation or approval, and identify recurring issues, trends, and areas requiring corrective action or additional guidance. Maintain and validate HR master data in Enterprise Resource Planning (ERP) systems, supporting data integrity and audit compliance. Coordinate closely with Payroll, REC, Mission and BUD, and other stakeholders to address downstream payroll, contractual, or entitlement risks. Contribute to the development, review, and updating of SOPs, desk guidance notes, and internal controls, drawing on analysis of complex cases, operational trends, and identified process gaps. Monitor transaction trends, recurring issues, and workload distribution within the desk, proposing corrective or preventive actions, and contribute recommendations to strengthen service quality, consistency, and compliance. Support surge capacity, desk backstopping, and cross-desk coordination, providing guidance, support, and knowledge-sharing to HR personnel handling complex cases. Perform other related duties as may be assigned in support of HRAU International operations. Specialization-Specific Responsibilities Operations Desk 1 – Onboarding & Cross-Boarding The Senior Human Resources Associate assigned to Desk 1 handles senior-support level onboarding and cross-boarding movements, with a focus on Professional staff and complex hiring modalities. Process onboarding transactions for Professional staff (P3–P5 and complex cases), Including External recruitment: Vacancy Notice (VN), Special Vacancy Notice (SVN), Direct Appointment Inter-agency transfers, secondments, loans, Junior Professional Officers (JPOs), and Gratis personnel Category changes: e.g., General Service (GS)/National Officer (NO) to Professional (P), non-staff to staff) Process cross-boarding actions for Professional staff, including mobility exercises, within grade/ within-country transfers, and approved memoranda. Validate onboarding and cross-boarding actions for lower-grade staff categories within delegated authority. Apply hiring-related entitlements and coordinate with Payroll. Provide technical guidance and functional support to G6 processors during peak onboarding periods. Operations Desk 2 – Contract Administration, Time Management & Offboarding The Senior Human Resources Associate assigned to Desk 2 supports contract administration management, separation processing, and complex time management cases. Process and/or validate contract-related actions, including: Contract extensions and conversions Special Leave Without Pay Assignment from Special Leave Without Pay (AFS) Special Leave with Full Pay (based on DHR authorization) Act as validator for defined separation actions, terminal emoluments, and Certificates of Service. Review and validate time management transactions with payroll impact, including complex leave and flexible working arrangements. Support compliance with separation clearance, Special Leave Without Pay (SLWOP) clearance, and payroll cut-off timelines. Provide technical support to Senior HR Associate staff handling offboarding and contract administration transactions. Operations Desk 3 – Benefits & Entitlements The Senior Human Resources Associate assigned to Desk 3 delivers benefits and entitlements processing. Process and/or validate benefits and entitlements for Professional staff cases, including: Interim Allowance Advancement Within Grade and salary-related actions Special Leave Without Pay (where delegated) Act as validator for allowances, personal status changes, and entitlement adjustments within delegated thresholds. Coordinate with Payroll to prevent financial discrepancies or staff hardship. Maintain comprehensive audit trails and supporting documentation for entitlement decisions. Qualifications EDUCATION Bachelor’s degree in Human Resources, Business Administration, Psychology or related field with five (5) years of relevant professional experience; or High school diploma with seven (7) years of relevant experience. Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience Experience in Human Resources Management and personnel administration. Experience using an ERP system; and Experience in an international organization, non-government or government organization, in a multi-cultural setting, is an advantage. Skills Advanced knowledge of Microsoft Office Suite. Knowledge of IOM/UN HR procedures and rules is an asset; and Knowledge of Systems, Applications and Products in Data Processing (SAP) highly desirable. Required Competencies IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators Level 2 Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
IOM - UN Migration
