Spanish-Speaking Healthcare Virtual Assistant

Job Description

Job Type: Full-Time Work Arrangement: Remote Schedule Monday–Friday | US Business Hours Location: Remote – Philippines About The Role We are looking for a Spanish-Speaking Healthcare Virtual Assistant to support a US-based healthcare practice with day-to-day administrative and patient support activities. The ideal candidate is fluent in Spanish and English , has experience working in a healthcare or medical office setting, and is comfortable communicating with patients, handling administrative tasks, and working with electronic health records (EHR/EMR) systems. Key Responsibilities Communicate with Spanish- and English-speaking patients via phone, email, and other communication channels. Assist patients with scheduling, appointment confirmations, and follow-ups. Handle inbound and outbound patient calls in a professional and compassionate manner. Assist with patient inquiries and route clinical or administrative concerns appropriately. Verify and update patient demographic and insurance information. Assist with insurance verification and other administrative healthcare processes. Enter and maintain accurate patient information in the EHR/EMR system. Process and follow up on orders, referrals, authorizations, or other assigned tasks. Maintain accurate records, trackers, and documentation. Coordinate with the healthcare team and provide timely updates regarding assigned tasks. Follow HIPAA, patient privacy, and company policies and procedures. Perform other healthcare administrative duties as assigned. Qualifications Fluent in Spanish and English , both written and spoken. At least 1 year of experience in a healthcare, medical office, or healthcare BPO setting preferred. Experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Medical Assistant, Patient Coordinator, or similar role is preferred. Familiarity with EHR/EMR systems. Experience with patient scheduling, insurance verification, referrals, authorizations, or medical administrative tasks is an advantage. Excellent verbal and written communication skills. Strong attention to detail and ability to maintain accurate records. Ability to handle confidential patient information professionally. Strong organizational and time-management skills. Comfortable working independently in a remote environment. Reliable internet connection and a suitable work-from-home setup. Willingness to work according to the client's US business hours. Why Join Us? Work remotely while supporting a US-based healthcare practice. Competitive compensation based on experience and qualifications. Opportunity to work with international healthcare clients. Gain experience with US healthcare processes and EHR/EMR systems. Supportive team environment and structured onboarding. Pay: Php30,000.00 - Php50,000.00 per month Benefits Health insurance Paid training Work from home Application Question(s): Are you fluent in both Spanish and English? Please rate your proficiency in each language on a scale of 1–10. Do you have experience with insurance verification, referrals, or prior authorizations? What is your expected monthly salary? (PHP) Do you have experience working as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Assistant, Medical Receptionist, or Patient Coordinator? Experience: EHR systems: 1 year (Required) Language: Spanish (Required) Work Location: Remote