SM Retail
The Training and Development Manager will be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. Empower store employees to deliver outstanding customer experiences and achieve sales targets. The job includes: • Develop and deliver training programs on customer service, product knowledge, selling skills, and operational standards. • Design engaging, interactive learning experiences (classroom, in-store, digital, and blended). • Lead engagement programs (recognition, gamification, team-building activities) that motivate retail teams and boost morale. • Organize engagement campaigns tied to training (e.g., selling challenges, customer service recognition programs. • Track training effectiveness through KPIs. The job seeks: • Bachelor’s Degree in Psychology, Behavioral Science or other related course • At least 5 years of work experience in training and employee engagement • Has track record in the development and conduct of training programs, preferably from the retail and other customer-service oriented industries • Willing to travel and conduct branch visits
SM Retail
