Okada Manila
I. MAJOR RESPONSIBILITIES AND DUTIES: User Acceptance Testing (UAT) & Quality Assurance • Design, document, and execute comprehensive UAT test plans, test scenarios, and test scripts for online gaming platforms. • Validate core application logic, algorithm outputs, rule engines, user account management workflows, and promotional/discount engine rules. • Validate game logic, engine mechanics, and Random Number Generator (RNG) behavior across single-player and live dealer modules. • Identify, document, triage, and track software defects and integration bugs using designated enterprise tools (e.g., Service Now and or Github). • Conduct regression testing and post-deployment validation following system updates, patches, and vendor releases. Application Support & Troubleshooting • Perform root-cause analysis of live application failures, transaction drops, or unexpected platform behaviors on OKADA online gaming iPlatform including Back Offices. • Monitor online gaming application health, service availability, and operational performance using prescribed monitoring tools. • Analyze platform, system, and database logs to diagnose and isolate L2/L3 technical issues before escalating complex bugs to L3 internal teams or external vendors. • Respond to and resolve technical incidents and service requests in a timely manner according to defined operational SLAs. OTHER RESPONSIBILITIES: 3rd-Party Gaming Provider & API Integration Coordination • Coordinate with external 3rd-party gaming vendors, aggregators, and game studios regarding project integration status, delivery milestones, and issue resolution tracking. • Conduct API integration testing for third-party game launches, server-to-server game launch flows, WebSocket links, and wallet balance callbacks. • Validate game transaction logs against 3rd-party vendor reconciliation reports to ensure financial, auditing, and platform accuracy. • Track external vendor deliverables, patch updates, and open defects to ensure timely delivery and deployment. Customer & Operational Support • Communicate effectively with operational stakeholders, game operations teams, and internal IT departments to minimize disruption to live casino operations. • Provide technical support, feature guidance, and domain expertise during project deployments, major game launches, and marketing initiatives. II. JOB SPECIFICATIONS: Educational Requirement: • Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field, or equivalent work experience. Experience Requirement: • Minimum of 3 years of experience in a technical support, UAT, or technical application support within an iGaming, Online Casino, or Gaming Technology environment. • Proven hands-on experience supporting or testing online gaming applications. • Demonstrated experience troubleshooting REST/SOAP APIs, JSON/XML data formats, and web/mobile platform behaviors. Skills and Attributes: Leadership Skills: o Excellent analytical, problem-solving, and diagnostic skills. o Strong communication and technical coordination skills to interface between internal teams and external 3rd-party vendors. o Ability to work independently, prioritize tasks under operational pressure, and function as an effective team member. o Strong customer-first mindset with focus on operational stability and player experience. Technical Skills: o Proficiency in using API testing and inspection tools (e.g., Postman, Swagger, Browser Developer Tools). o Working knowledge of SQL database querying for log retrieval, data analysis, and transactional verification. o Experience with defect tracking, test management, and ITSM platforms (e.g., JIRA, ServiceNow, Azure DevOps). o Familiarity with online wallet integrations, game engine mechanics, and network transmission protocols (e.g., HTTP/S, WebSockets). Other Qualifications: o Knowledge in Service Now or equivalent ticketing system, escalation process tools an advantage. o ITIL certification, or equivalent are an advantage.
Okada Manila
