Lewis Personnel Management
• Customer Service Representative - TikTok Shop • 📍 Work From Home | Philippines • 💼 Full-Time Position • 💰 Monthly Salary: ₱40,000–₱60,000 • The Opportunity • We're looking for an eCommerce Marketplace Support Specialist to join a growing international team that manages online stores and marketplace operations for global brands. • You'll be part of the team responsible for making sure customers receive fast, helpful, and accurate assistance throughout their shopping journey. Your day-to-day work will involve responding to customer messages, checking orders, resolving marketplace issues, and coordinating with internal teams when a concern requires further investigation. • This is a great opportunity for someone who already understands how online marketplaces work and can confidently manage customer concerns in a fast-moving environment. • Your Day-to-Day • Monitor and respond to customer messages and inquiries across online marketplaces. • Assist with concerns involving orders, deliveries, products, returns, refunds, cancellations, and account-related issues. • Review order and customer information through marketplace systems to determine the appropriate resolution. • Handle sensitive cases, including disputes and potential fraud-related concerns, following established processes. • Keep an eye on response deadlines and ensure customer concerns are addressed within required timeframes. • Use marketplace dashboards, seller tools, and internal systems to investigate and resolve issues. • Forward complex cases to the appropriate team and provide clear details to support faster resolution. • Keep accurate records of customer interactions, actions taken, and final outcomes. • Track recurring customer concerns and share observations that may help improve processes and the overall customer experience. • Work closely with team members supporting international marketplace operations. What You Bring • At least 1 year of experience in eCommerce customer service, online marketplace support, or a similar role. • Hands-on experience with one or more platforms such as TikTok Shop, Amazon, eBay, Shopee, Lazada, Shopify , or similar. • Comfortable handling customer conversations through chat, email, messaging, or other digital channels . • Experience resolving common eCommerce concerns such as orders, deliveries, refunds, returns, cancellations, and product inquiries. • Able to manage a busy queue of customer concerns while maintaining accuracy and professionalism. • Strong written English and the ability to communicate clearly and naturally with customers. • Good judgment when dealing with sensitive or escalated concerns. • Comfortable learning and navigating new marketplace systems and seller tools. • Organized and detail-oriented, especially when documenting cases and following processes. • Willing to work a schedule that may include US business hours and rotating shifts . • Your Advantage • It would be a plus if you have: • Experience working with TikTok Shop Seller Center or other marketplace seller platforms. • Previous experience supporting US or international customers . • BPO or contact centre experience. • Background in marketplace operations or eCommerce store management. • Experience with fraud investigations, disputes, or chargeback-related cases. • Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, or similar tools . • Experience identifying recurring customer issues or preparing basic support reports. What We Offer • Work-from-home setup • ₱40,000–₱60,000 monthly salary , depending on experience • Exposure to international eCommerce and marketplace operations • Opportunity to work with platforms such as TikTok Shop and other global marketplaces • A role that combines customer support, problem-solving, and eCommerce operations • Long-term opportunities to develop your marketplace and eCommerce expertise
Lewis Personnel Management
