Online Order Support VA

Job Description

Join TalentPop App as a Brand Concierge - E-commerce Sales & Order Support VA! At TalentPop App , we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences. As a Brand Concierge - E-commerce Sales & Order Support VA , you'll play a key role in guiding customers through their purchasing journey, recovering missed sales opportunities, and delivering a personalized, high-touch experience that builds trust, loyalty, and long-term customer relationships. If you are passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this role is for you. IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team , you must follow these critical steps exactly. Applications that do not choose "Brand Concierge" and enter the correct code WILL NOT be reviewed. When selecting the position during your application, please choose "Brand Concierge" from the list of available roles. In the application form, you'll be asked for an application code – please enter ESOS in that field. What You'll Do Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction. Identify and execute opportunities for upselling, cross-selling, and product bundling to increase average order value. Support subscription recovery, winbacks, abandoned cart assistance, and other sales-related touchpoints to boost retention. Assist with order tracking, returns, exchanges, and cancellation requests when they present opportunities to retain the sale. Represent the brand voice and provide a personalized, concierge-level experience on every interaction. Maintain accurate customer records and share trends and insights to improve sales strategies and the overall customer journey. Collaborate with internal teams to implement feedback and optimize conversion-related processes. What We're Looking For At least 1 year of proven remote/online sales and customer support experience. Must have prior e-commerce experience, especially in areas like upselling, cross-selling, abandoned cart recovery, subscription assistance or winbacks, post-purchase support, or product bundles. Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building. At least 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus. Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus. Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment. Technical Requirements A personal PC or laptop with an i5 processor or higher. A stable internet connection with at least 25 Mbps upload and download speeds. A quiet, professional workspace suitable for calls. Why Join TalentPop App? Earn commissions and annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or a monthly health stipend. Performance and recognition bonuses for top achievers. 100% permanent work-from-home setup. A supportive, friendly team culture and real opportunities for growth. Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become a Brand Concierge - E-commerce Sales & Order Support VA at TalentPop App!