Deployed Philippines Inc
About Deployed Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries. Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career. Duties and Responsibilities: We are seeking a highly capable and solutions-focused Technical Support Engineer / Systems Administrator to manage and support our Sage X3 ERP system. This role is critical to ensuring smooth day-to-day operations across various departments by providing timely support, managing users and licenses, facilitating UAT sessions, troubleshooting system errors, and maintaining the integrity of data and transactions within the system. Key Responsibilities 1. User Management & Access Control Manage Sage X3 licenses, ensuring correct user allocations and resolving login issues. Set up and deactivate users, reset passwords, and manage user roles and access rights. Maintain and update user tables, including common data tables. Set up new work teams (e.g., PA / PB / PC) and product categories (e.g., DRG / CNS / FRZ). 2. System Support & Maintenance Troubleshoot and resolve user-reported issues including error messages and report queries. Conduct system housekeeping to maintain performance and data accuracy. Investigate and resolve MRP rollback errors. Modify product and product-site master data, including routings, lead times, and work teams. 3. Process Validation & Transaction Monitoring Simulate pilot environments and dummy transactions to validate business processes. Conduct and support User Acceptance Testing (UAT) sessions. Track production activities and investigate issues related to work orders and component usage. Monitor and investigate anomalies using ZAP Productivity Reports. 4. Operations Support Handle miscellaneous transactions within Sage X3. Raise purchase orders and validate/deliver inventory against sales orders. Support backdoor processes for closing work orders and managing stock status. Handle stock by lot, customer sales orders, and inventory ordering inquiries. Investigate issues with work order generation, quantity discrepancies, or missing WOs. 5. Training & Documentation Deliver one-on-one or group training on Sage X3 functionalities. Create and maintain support documentation and training materials as needed. Requirements 3 to 5 years of experience in Sage X3 administration or technical support role. Strong knowledge of ERP systems, preferably Sage X3 Hands-on experience with user and license management, system troubleshooting, and data management within an ERP environment. Excellent problem-solving and analytical skills. High attention to detail and a structured approach to troubleshooting. Strong communication skills, both written and verbal. Able to work independently and manage multiple priorities in a fast-paced environment. Why you should join our team! Leaves entitlement, HMO and life insurance upon hire! Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed! At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness. Job Type: Full-time Benefits Health insurance Life insurance Application Question(s): Do you have hands-on experience with user management within an ERP environment? Do you have hands-on experience with license management within an ERP environment? Do you have hands-on experience with system troubleshooting within an ERP environment? Do you have hands-on experience with data management within an ERP environment? How many years of experience do you have in Sage X3 administration or a technical support role? Work Location: Remote
Deployed Philippines Inc
