Ascendia Works, Inc.
Key Responsibilities Learner and Partner Support Respond promptly and professionally to email enquiries on course access and general support, within agreed response times. Resolve routine access, enrolment and progress issues independently, and escalate anything outside your authority with a clear summary of what you have already tried. Communicate clearly and professionally with international partner contacts, including university and corporate staff. Course Data and Reporting Maintain accurate course engagement data — enrolment numbers, learner numbers and completion rates — across 70+ partner accounts on a weekly basis. Format and distribute monthly engagement reports to all partner accounts. Check your own figures before they go out; a wrong completion rate reaching a partner institution is the most damaging error this role can make. Flag data anomalies, unexpected drops in engagement, and accounts at risk of low completion. Enrolments and Process Process manual enrolments received via Typeform and maintain the associated Excel records. Maintain accurate records of enrolment status across accounts. Identify and propose automation or simplification of recurring manual steps in the enrolment and reporting cycle. Document the processes you own, so that they can be covered during your leave. Course Platform and Content Support Support the migration of course content between learning platforms. Maintain a clear record of course versions and what changed between them. Handle learner and partner data confidentially and in line with applicable privacy obligations. Work closely with the courses, partnerships and research teams as required. About You A minimum of five years’ experience supporting business to business customers in a support capacity. This is not a call centre role. Excellent written and verbal communication skills. Can communicate at pace and with confidence with native English speakers. Intermediate to Advanced MS Excel Skills including lookups, pivot tables and cleaning imported data and you are able to demonstrate by completing an assessment. Excellent attention to detail, and the habit of checking your own work before it goes out. Business degree or in a related field. Hands-on experience administering a learning management system or platform(s): for example, Moodle, Canvas, Thinkific, LearnWorlds, Docebo. Well organised, able to manage changing and multiple priorities and deadlines at once without dropping any. Proactive and resourceful — you raise questions early rather than guessing. Familiarity with Slack and Google Workspace will be an advantage.
Ascendia Works, Inc.
