Corporate Keys Group
Position Title: Reservations/Sales Consultant - Offshore Position Reporting to: Director of Sales Hours: Monday to Friday (Corporate Apartments) 9 am - 5.30 pm (Melbourne Time), 1-hour lunch Requirements Stable Internet Access Ability to have a company-supplied VoIP telephone connected and active on the work desk. Hours tracked via TimeDoctor or similar Ability to be contacted via Phone and SMS/Messenger. Corporate Apartments and Boutiques: Proactively follow up previous corporate accounts and clients to identify any upcoming accommodation requirements and re-engage dormant accounts. Build and maintain strong relationships with existing corporate clients through regular phone calls, emails and follow-up activities. Identify new opportunities within existing accounts, including project work, staff relocations and repeat accommodation requirements. Record all account follow-up activity, opportunities and outcomes in the BDE Leads Tracker and CRM. Reservations Respond to and promote Corporate Keys to gain reservations via the chat service, emails and incoming telephone calls. Enter all leads into the leads tracker to follow up in a timely manner, and update the leads tracker with the outcome of each lead with the goal of converting them into reservations. Proactively follow up all reservation enquiries via phone and email, negotiate where appropriate, and maximise every opportunity to convert enquiries into confirmed bookings. Maintain regular follow-up with prospective guests until a booking outcome is achieved, ensuring no enquiry is left unattended. Process booking requests and do background checks for all long-stay bookings. Enter Long and Short Stay bookings into PMS (RMS) Arrange and schedule guest inspections. Contact existing corporate companies via BDE leads tracker to follow up on any possible requirements/upcoming projects that require accommodation. DAY TO DAY: Respond to all inbound enquiries as instructed within 4 business hours. Each booking must be entered within 3 business hours of being tagged. Same-day arrival within 1 business hour. Each enquiry to be added to the Leads Tracker Each lead must be followed up and closed. Lead tracker to be updated with Yes (what they booked updated) or No (a detailed explanation of why the lead was not converted) Action all Make an Offer inquiries within 24 hours. Must be logged in to chat service at all times CKI Residences Respond to and promote Corporate Keys International properties to gain reservations via the chat service, emails and incoming telephone calls. Email Residences for availability and rates following guests’ inquiries, extension requests or reservation amendments/cancellations. Manage inquiries or concerns related to but not limited to extensions, rate changes, confirming vacate, etc. Provide ongoing assistance to guests, including dealing with residences with any complaints or issues. Respond to all inbound enquiries within 4 business hours. Each lead must be followed up and closed; Lead tracker to be updated with Yes (what they booked updated) or No (a detailed explanation of why the lead was not converted) Must be logged into chat service at all times Working with programmers to ensure all new tasks and system changes and upgrades are completed and tested. Perks of working for Corporate Keys Join a company with over 15 staff already working from home in the Philippines across IT, Finance, Sales and Guest Services. Plenty of opportunities to grow within the business and take leadership in new ventures and projects. Annual Leave 12 days (Starts to accrue after initial 6-month probation) Sick Leave 6 days (Starts to accrue after initial 6-month probation) Ability to cash out any accrued Annual leave on the 30th June each year. Discretionary Christmas Bonus depending upon company performance and individual performance. 12-month performance and salary reviews. Who is the Corporate Keys Group Corporate Keys was established in 2005 and specialises in accommodation for project teams, relocating employees and business executives in Australia and New Zealand. Strict quality control and first-class customer service have gained us a reputation as a leading corporate accommodation provider. Corporate Keys is a large, privately owned provider of serviced apartments, corporate apartment-style accommodation and related services such as hotel bookings, car rental and travel insurance. Our group includes our hotel brands of The Hamptons Apartments and Manhattan Apartments, as well as Hospital Stays and Corporate Keys International, which are our accommodation booking services for requirements across Australia and New Zealand. Corporate Keys' primary focus is the provision of corporate accommodation and associated services for business people, project teams and relocating employees. The organisation has established a reputation for being a market leader in providing cost-effective, convenient and easy-to-use accommodation and travel solutions to the corporate and government sectors. Corporate Keys is structured to maintain high levels of customer service, quality, good corporate governance and market growth. Our employees serve in a variety of disciplines designed to support and advance our business, including Major Projects, Business Development, Operations, Reservations, Guest Services, Corporate Leasing and Finance. Corporate Keys actively supports our local community. Our firm regularly donates money and surplus stock to local and international charities. Our employees maintain active involvement in local charitable activities. Head Office is located in Melbourne, Australia.
Corporate Keys Group
