AJ Media
AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media's ecommerce store operations — the day-to-day admin work underneath what the COO/Operations function owns strategically. You'll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio. Strategic decisions stay with the COO. About The Role This is an execution-focused administrative role supporting the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. This role handles the administrative legwork behind merchant setup, and site launch coordination, the checklist-running, document-gathering, dashboard-tracking work, while judgment calls, sign-offs, and final accountability stay with the Brand Launch Manager. What You'll Do Brand Administration & Merchant Setup Support Purchase domains and set up brand-level admin tasks as instructed Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules Assemble and organize 3PL agreement and returns paperwork; route to the Supply Chain Manager as needed — paperwork only, not the vendor relationship Shopify Site Build & Launch Coordination Support Execute Shopify store setup tasks as directed: product listing entry, pricing updates, collections setup (not theme architecture or developer-level work) Track platform integration checklist status (payment gateways, email marketing tools, review apps, analytics, fulfillment) — confirming items are connected, not architecting them Run the pre-launch QA checklist and log results (checkout flows, order confirmation triggers, mobile performance, pixel/analytics firing); escalate failures to the COO — not authorized to sign off on go-live Update and maintain launch SOP documents Requirements 1-3 years of administrative, project-coordination, or ecommerce support experience Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items Basic familiarity with Shopify at a listing/content-entry level (not developer level) Comfortable with spreadsheets, trackers, and basic dashboard monitoring Clear written communication for coordinating with vendors, developers, and internal team members Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously Preferred Exposure to merchant account or payment processor documentation Familiarity with the AJM our stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus Experience supporting multiple brands or entities simultaneously Benefits Compensation & GROWTH We reward results, not seniority. Competitive Salary Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns Work with a fast-moving, results-obsessed team building category-defining brands 100% remote — work from wherever you do your best work Benefits paid leaves, allowances, HMO Access to training, playbooks, and mentorship from experienced ecommerce operators
AJ Media
