CreaThink Solutions
We are looking for a Customer Support Associate to join our Healthcare BPO team. The role focuses on assisting candidates and clients, managing applications, and ensuring a smooth and professional service experience. This is ideal for someone with strong communication skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities Respond to candidate and client inquiries via email, chat, and phone. Handle inbound and outbound calls for follow-ups and coordination. Process application forms and maintain accurate records in the CRM system. Provide timely updates and support to ensure a positive customer experience. Coordinate with internal teams to resolve concerns and complete requests. Maintain professionalism, empathy, and accuracy in all interactions. Report issues to management and follow established protocols. Support daily operations and contribute to team goals. Qualifications At least 1 year experience in BPO, customer service, recruitment, healthcare, or compliance administration is preferred. Strong verbal and written communication skills, as the role involves frequent communication via phone and email. Candidates must understand and be comfortable with shifting work schedule, as we support a 24/7 account. This includes weekend coverage based on client requirements. Familiarity with CRM systems and administrative tasks is an advantage. Detail-oriented with good organizational and multitasking abilities. Willing to work in a fast-paced, process-driven environment. Candidates must be available to work full-time. Pay: Php19,000.00 - Php20,000.00 per month Benefits Work from home Education: Bachelor's (Required) Experience: Customer service or healthcare account: 1 year (Required) Language: English (Required) Work Location: Remote
CreaThink Solutions
