Systemantech
Job Description Technical Support Diagnose and resolve hardware, software, and network issues. Provide technical assistance for operating systems, applications, and end-user devices. Troubleshoot and resolve Helpdesk tickets within agreed service levels. Respond to technical support requests through various communication channels. Provide remote and on-site IT support to end users. Guide users on IT best practices and preventive maintenance. Install, configure, maintain, and update computer hardware and software. Perform routine system and network maintenance to ensure optimal performance. Troubleshoot and support LAN, Wi-Fi, VPN, and internet connectivity issues. Maintain accurate records of incidents, resolutions, and technical activities. Prepare and update technical documents, user guides, and operational reports. Generate daily, weekly, monthly, quality assurance, disaster recovery, and inventory reports. Monitor and maintain IT assets, including inventory, tagging, repairs, and replacements. Conduct periodic asset verification and disposal activities in accordance with company policies. Perform regular access control reviews for Active Directory, Email, and SAP systems. Conduct log monitoring and analysis, including failed login attempts and system errors. Review and implement system patches and security updates. Participate in semi-annual Disaster Recovery (DR) drills and failover testing. Conduct periodic reviews of network reliability, accessibility, and system availability. Coordinate with internal IT teams and escalate complex technical issues when necessary. Support IT project deployments and user training activities. Perform other related duties assigned by management. Pay: Php15,000\.00 per month Benefits Additional leave Company Christmas gift Company events Flexible schedule Health insurance Paid training Pay raise Promotion to permanent employee Application Question(s): kindly provide your Viber Number/Account. Location: Iloilo City, Probinsya sang Iloilo (Required) Work Location: In person
Systemantech
