Wingman Group
About The Role - We are seeking a highly organized and customer-focused CRM Administrator to join our Service team. In this role, you will be responsible for managing service booking enquiries, maintaining accurate customer records, and delivering exceptional customer service throughout the service journey. You will play a key role in ensuring a seamless booking experience while supporting the day-to-day administrative functions of the department. Key Responsibilities - Manage service booking enquiries across multiple platforms Schedule - and process service bookings in the CRM system - Maintain and update customer profiles and records accurately - Respond to customer enquiries in a professional and timely manner - Conduct post-service follow-ups to measure customer satisfaction and experience - Perform general administrative duties to support the service department - Provide reception coverage when required - Assist with ad hoc administrative tasks and projects as directed - Essential Skills - Strong administrative skills with exceptional attention to detail - Professional and customer-focused approach - High level of integrity and professionalism - Excellent written and verbal communication skills - Strong organizational and time-management abilities - Ability to prioritize tasks and meet deadlines in a fast-paced environment - Proficiency with Microsoft Office 365 and CRM systems - Strong problem-solving and multitasking skills - Essential Requirements - Current Driver's Licence - Certificate or qualification in Administration or a related field - Desirable Experience - Previous experience working within an automotive dealership environment - Experience managing customer bookings and CRM systems - Key Behaviours - Builds productive working relationships - Collaborates effectively with team members - Demonstrates a commitment to shared learning and continuous improvement - Values diversity and inclusion - Communicates clearly and professionally - Demonstrates confidence when handling customer enquiries - Maintains strong customer awareness and service focus - Takes ownership and follows through on commitments - Demonstrates resilience and adaptability - Delivers results while maintaining high standards - Exercises sound judgement and professionalism - Responds positively to change and new challenges - Industry Experience - Automotive dealership experience highly regarded - Systems \& Tools - Microsoft Office 365 - CRM Systems - Pay: From Php30,000\.00 per month Benefits - Company events - Opportunities for promotion - Paid training - Promotion to permanent employee - Work from home Application Question(s): - 1\. Do you have previous experience working in an automotive dealership environment? - 2\. How many years of experience do you have using CRM systems to manage customer records, bookings, and enquiries? - 3\. Do you have experience managing customer service bookings and coordinating customer enquiries? - 4\. How many years of administrative or customer service experience do you have? - 5\. Have you worked in a role that involved scheduling appointments, managing bookings, and responding to customer enquiries? - Work Location: Remote
Wingman Group
