Employment Hero
Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission? We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This role HeroForce is seeking a detail-oriented and proactive HR and Payroll Administrator to support our Philippines operations. In this role, you will be the backbone of our local administrative tasks, working closely with the HR, People Operations, Finance, and Payroll teams to ensure smooth employee lifecycles and compliance with government regulations. This role serves as an important operational support function to the Payroll Accountant. The position is responsible for preparing, coordinating, processing, monitoring, and documenting payroll-related activities, while complex payroll matters, final payroll decisions, compliance interpretation, and payroll approval remain with the Payroll Accountant. Key Responsibilities will include Collect and validate supporting documents and required approvals for payroll processing. Review payroll-related requests for completeness and follow up with HR, People Operations, employees, and other stakeholders for missing information. Perform preliminary validation of payroll inputs and flag discrepancies or unusual items to the Payroll Accountant/Processor. Maintain accurate and up-to-date payroll-related employee records and trackers. Assist in preparing payroll working files and supporting documentation for each payroll cycle. Verify BIR 2316 submitted by newly onboarding employees. Manage the documentation process for separating employees, including sending offboarding documents and securing signatures for Quitclaims, Final Pay Breakdowns, Certificates of Employment, etc. Administer employee government benefit transactions, including SSS maternity notifications and reimbursement claims. Conduct initial eligibility and document completeness checks and coordinate with HR and employees for required supporting documents. Submit applicable benefit transactions through government portals and maintain submission records. Monitor claim status and follow up with government agencies regarding pending, incomplete, or rejected transactions. Provide the Payroll Accountant/Processor with approved benefit information and escalate complex cases or exceptions. Maintain accurate employee records across SSS, PhilHealth, Pag-IBIG, and other applicable government portals. Process applicable employee status updates and government record changes. Assist with required statutory submissions and compliance activities based on current government requirements and company procedures. Monitor portal transactions and promptly escalate rejected submissions, errors, or discrepancies. Validate and certify employee loans through the respective government portals. Process requests for loan amortization. Secure and send the Authority to Deduct (ATD) forms for necessary salary deductions. Conduct regular audits and reconciliation of HMO billing to ensure accuracy in employee coverage and company expenses. Act as a first line of support for employee and client inquiries related to payroll, benefits, and offboarding. Utilize ticketing systems to track, manage, and resolve issues promptly. Assist in other Finance and Payroll administrative tasks. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: 1 - 5 years of proven experience in HR Administration, Payroll, or a similar compliance-focused role in the Philippines. Strong understanding of Philippine HR and Payroll processes, primarily with offboarding (final pay rules, COE issuance) and government statutory benefits (SSS, PhilHealth, Pag-IBIG, BIR). Experience in an EOR, outsourcing, shared services, or multi-client payroll environment. Experience with ticketing systems such as Zendesk, Jira, or similar platforms. Familiarity with e-signature tools (e.g., Adobe Acrobat Sign, DocuSign). A background in Finance or Accounting (highly advantageous). High attention to detail, excellent organizational skills, and strong written and verbal communication abilities. Proven ability to handle sensitive employee data with discretion. What we can offer At Employment Hero, we don't just talk about a better way to work. We live it. Joining Employment Hero means you'll: Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes. Be trusted to own your work, make decisions, and have a real impact from day one. Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise. Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career. Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create. Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth. Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026. Privacy and AI Notices We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: https://www.employmenthero.com/legals/applicant-policy/. Company Overview Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.
Employment Hero
