KMC Solutions
• As a Support Agent , you will manage the daily flow of user inquiries, directly impacting how millions of players interact with our products. You will work at the intersection of technical problem-solving and user retention, providing the timely support that allows our community to enjoy our offers without interruption. • You will join our collaborative team in the Manila area , working closely with our German-based internal support leads to deliver high-efficiency assistance to millions of players worldwide. • What You’ll Own • ● Player Assistance : Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions. • ● Issue Resolution : Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers. • ● Workflow Management : Manage complex support workflows, prioritizing tasks effectively to meet response time goals. • ● Global Collaboration : Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience. • ● Proactive Feedback : Identify recurring bugs or user pain points and share insights with the team to help improve the product. What You Bring • ● Experience : Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness. • ● Language : Advanced proficiency in written and spoken English. • ● Technical Interest : A genuine interest in technical support environments and the mobile gaming industry. • ● Mindset : A proactive, solution-oriented approach with the ability to manage tasks independently. • ● Tools : Familiarity with helpdesk software like Zendesk is a strong plus. • ● Location: 100% Remote, Philippines (Manila area) . • ● Schedule & Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday, between 6am and 10pm PHT. Public holidays may be required on an as-needed basis. • ● Night Shift & Overtime: Night shifts and overtime hours are possible and fully compensated. • ● Equipment: We’ve got you covered - all necessary work hardware will be provided.
KMC Solutions
