CommScope
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. What You Can Help Us Provides pre-sales and post-sales product and technical support the Broadband BU; assistance to CommScope’s internal and external customers as a contributing team member. Support Product and Account Management and Sales teams for current, modified, and new CommScope applications and configurations. Provide application engineering support for CommScope’s Broadband product portfolio. In addition, introduction of new products, consult with customer to determine and document requirements, develop product specifications, work with product managers on the development of fit for purpose products. Have a working knowledge of Service Provider passive infrastructure inclusive of outdoor aerial and underground fiber networks, FTTX MDU/SDU networks, headend/central office/commercial buildings and copper networks. Provide product expertise and support and have hands-on experience in relation to optical passives, splice closures, outside plant cables, access terminals, cabinets, drop cable assemblies, copper terminals \& accessories and other related products to access network cabling. Participate in forums, seminars, customer meetings and public events as a subject matter expert. Responsibilities Direct Sales Support Provide technical assistance on assigned products and solutions and be an active member of the sales team by performing the following functions. Custom Product Configuration Translate customer system level requirements into new or modified products or configurations of products. Capture and deliver to our Product Business Units a comprehensive list of product features and functions that are prioritized by the customer. Consulting Provide technical support on evolving technologies and applications, providing the customer with details on product and solution design and implementation. Proposal Support Give technical input to Requests for Proposal, Information, or Pricing. Answer technical questionnaires, prepare product overview perspectives, participate in proof-of-concept deployment and advise on bid/no bid decisions. Source of Product Information Use the expertise gained on new product development teams to advise customers on product features, functions, interfaces and solution design and deployment. Post Sales Support When/where required, assist in all aspects of Post-Sale support, i.e. installation supervision, phone/field troubleshooting/repair and preparing installation documentation. Proficient in field test techniques and field data test analysis. Product Approval Work with customers to obtain product approvals. Providing documents to the customer to enable their product approval, including test results, datasheets, and installation instructions. Plan and manage all aspects of Field Trials to include capturing customer requirements and parameters for defining a successful trial, layout, and design of the product solution, develop test plans, overseeing installations, capturing, analysing, and reporting customer feedback to include results of field trial acceptance. Technical Presentations Develop and deliver technical presentations on CommScope’s product applications and/or general industry concepts. Product Support Be an active contributor to product development teams. Bring the customer’s technical and operational perspective into the product development process. Product Champion Provide innovative ideas, customer perspective, and research into product developments. Stay involved in the process from concept through design through execution. Actively participate in market introduction and penetration strategies. Qualification For Consideration Degree or diploma in electrical, optical or telecommunications field. Minimum 8 to 10\+ years’ experience in customer consultation or support Knowledge and practical experience using passive fiber optics products highly preferred. Domestic and international up to 30% of time. Fluent in both native Japanese and English languages What Will Excite Us If You Have Below Previous outside plant / inside plant engineering and post-sales experiences of fiber and copper networks with service provider customers. Previous experience/knowledge of FTTx network design. Knowledge of optical distribution frames, optical passives, splice closures, outside plant cables, access terminals, cabinets, drop cable assemblies, copper terminals \& accessories and other related products to access network cabling. Knowledge of local Telecom standards for building, electrical and data-comm codes and regulations. Familiar with International Telecoms standards such as Telcordia, ITU-T and IEC. Familiar with data center industry trends is a plus. Strong interpersonal skills including the ability to establish and maintain relationships. Must be able to work with limited supervision, proactively seek outcomes within guidelines and authority provided by management. Understanding FTTX and transport technology and networks, including the knowledge required to design equipment into and test/troubleshoot these networks preferred. Knowledge of and limited experience with test equipment to include optical time domain reflectometers, optical power meters and sources and multimeters strongly preferred. Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways Maturity, a strong work ethic and a high degree of integrity in respect of maintaining the confidentiality of the IP of both parties CommScope and Customer. Proficient with relevant software tools (MS Excel, Word, PowerPoint, Visio, Outlook) Why CommScope CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo
CommScope
