TTP Outsourcing
We are seeking a proactive, highly organized Care & Connect Support Specialist to manage incoming leads and drive prospect-to-client conversions. In this role, you will qualify incoming leads generated from social media campaigns and provide warm handoffs to state operational teams to ensure a seamless client onboarding experience. The ideal candidate thrives in a fast-paced environment, excels at managing high-volume outbound outreach, and brings strong phone communication and CRM tracking capabilities. Key Responsibilities High-Volume Lead Qualification: Monitor CRM pipelines ( Go High Level / GHL ), managing a high volume of social media ad-generated leads (~200+ new leads per week). Execute multi-touch outreach (up to 5 contact attempts per lead via phone calls, SMS, and email) to qualify prospects for services. Warm Handoffs & Platform Pipeline Management: Guide qualified leads through the GHL pipeline and transition fully qualified prospects into the FHSOne platform for next steps with local care teams. Data Integrity & KPI Reporting: Ensure accurate, real-time recording of all interaction notes and lead statuses. Submit detailed weekly activity reports tracking active prospects managed, unreachable leads, and conversion metrics. Issue Escalation & Follow-Up: Handle basic de-escalation scenarios, resolve prospect inquiries, and escalate complex client issues or operational roadblocks to supervisors promptly. Job RequirementsNon-Negotiable Core Requirements CRM & High-Volume Call Experience: 1–2 years of experience in a customer service, call center, or sales development role , with proven expertise utilizing CRM systems ( Go High Level / GHL experience highly preferred ). Multi-Touch Outreach Discipline: Demonstrated ability to manage high-volume lead pipelines, execute disciplined follow-up schedules, and meet individual performance KPIs. Technical Literacy: Proficiency in data entry, CRM status management, and spreadsheet tools ( Microsoft Excel / Google Sheets ). Education & Qualifications High School Diploma or equivalent required (Associate’s degree in Business, Healthcare Administration, or a related field is preferred). Key Traits Exceptional Communication: Strong verbal, written, and active listening skills with a compassionate, professional phone manner. Multitasking & Detail-Oriented: Exceptional time management skills to juggle high lead volumes without compromising data accuracy. Coachable & Collaborative: Dependable team player who responds well to feedback, exhibits basic conflict resolution/de-escalation skills, and operates with high personal accountability. Pay: Php40,000.00 - Php50,000.00 per month Benefits Work from home Application Question(s): Do you have hands-on experience managing and qualifying high-volume social media leads inside the Go High Level (GHL) CRM platform? How many years of professional experience do you have in a call center, healthcare intake, or phone-based customer service role? Do you have professional experience working with US healthcare services, Structured Family Caregiving (SFC), or Medicaid-funded home care programs? Work Location: Remote
TTP Outsourcing
