TalentPop App
Love providing exceptional support and turning everyday customer interactions into positive brand experiences? At TalentPop App , we are looking for a empathetic, proactive Customer Service Representative to support our growing e-commerce clients. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering top-tier customer care, we would love to have you on our team. Location: This is a fully remote position open to candidates based in the Philippines, South Africa, Jamaica, and Pakistan . Application Code: CSR26 (Please include this code when prompted during your application so our hiring team can prioritize your profile.) What You Will Do Respond to customer inquiries via live chat, email, and social media channels promptly and professionally. Assist customers with order tracking, returns, exchanges, product questions, and account issues. Trouble-shoot customer pain points with empathy, delivering clear and effective solutions. Maintain detailed records of customer interactions, transactions, and feedback in the CRM platform. Collaborate with internal teams to escalate complex issues and ensure swift resolutions. What We Are Looking For At least 1 year of hands-on experience in a customer service or support role (e-commerce experience is a plus). Excellent written and verbal English communication skills. Strong problem-solving abilities with a high degree of patience and empathy. Proficiency with helpdesk tools (e.g., Zendesk, Gorgias) and general e-commerce platforms. Ability to multitask, prioritize tasks efficiently, and work well under pressure. Tech Requirements Personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAM. Reliable internet connection with a minimum 25 Mbps download and upload speed. Perks & Benefits Permanent work-from-home arrangement. Comprehensive health and dental coverage. Holiday bonuses and performance incentives. Generous paid time off allocation. Clear paths for professional advancement and continuous skill development. Ready to bring your passion for customer care to a high-growth remote team? We would love to see what you bring to the table. Click apply today to get started!
TalentPop App
