The Doing Co
About The Role • This full-time remote role combines community management, member support, operational coordination, and online course administration. • The ideal candidate is highly organised, AI-fluent, an excellent written communicator , and comfortable working independently. While architectural or technical advice remains with our specialist team, an interest in, or exposure to — architecture, construction, civil engineering, interior design, or residential building will be highly regarded. • Why This Role Is Different • You'll play a key role in a growing and established online education business. • You'll have genuine ownership over the member experience. • You'll be encouraged to improve systems and recommend better ways of working. • Your ideas and observations will be valued. • You'll gain exposure to the renovation, building, and home design industry. • This is a long-term opportunity with room to grow as the business evolves. • Location: Remote (Work From Home) • Company: Australia-based • Employment Type: Full-Time Contractor • Working Hours: Aligned with Australian Business Hours Responsibilities • Operations & Team Support • Maintain member records and handle account-related updates. • Provide basic technical support for course access issues. • Create and maintain SOPs for recurring tasks and processes. • Attend weekly team meetings and communicate regularly via Slack. • Collaborate with team members to support community operations and member experience. • Assist with launch activities, webinars, and special projects when required. • Community Delivery & Member Support • Maintain a daily presence in the HOME Method Facebook Group. • Respond to onboarding submissions and follow up on incomplete forms. • Provide first-line member email support and escalate complex questions when required. • Encourage engagement, celebrate member wins, and guide members to relevant curriculum content. • Support fortnightly Zoom Q&A sessions by managing chat, collecting questions, and sharing resources. • Follow up with inactive members and conduct member outreach as required. • Send referral vouchers and member communications. • Coordinate Q&A reminders via Facebook and email. • Upload recordings, maintain content libraries, and distribute Q&A summaries. • Review transcripts and improve accuracy for future search and reference. • Curriculum, Content, & Marketing Support • Build a strong understanding of the HOME Method curriculum and member journey. • Help members find relevant resources without providing design or architectural advice. • Identify recurring questions, content gaps, and member pain points. • Maintain community resources, guides, and the Materials Directory. • Manage Facebook Guides, Featured Posts, and Canva-based community assets. • Capture and organise testimonials, member stories, and project milestones. • Monitor community engagement and member activity metrics. • Support marketing initiatives by identifying member success stories and leads. • Assist with live webinar launches, specifically supporting on webinar live calls, and any online community activity • Software Skills • Wordpress - AccessAlly + Beaverbuilder • ActiveCampaign or similar CRM/email marketing platform • Google Workspace (Gmail, Docs, Sheets, Drive) • Facebook Groups administration and moderation • AI tools such as ChatGPT, Claude, or similar platforms used within daily workflows. • Ideal but Not Essential • Google Analytics • We Want to Hear From You If You're... • 3–5 years' experience as a General VA in community management, online education, project coordination, or a similar operational role. • Experienced supporting Australian, UK, or US-based businesses, online communities, or education programs. • Experience or qualifications in architecture, interior design, construction, civil engineering, project management, residential building, or related industries will be highly regarded. • A strong written communicator who can write in a warm, professional, and brand-aligned voice. • Tech-savvy, comfortable using AI tools such as ChatGPT or Claude to improve workflows, solve problems, and increase productivity. • Highly organised and able to manage multiple priorities independently while maintaining high attention to detail. • Proactive, reliable, and confident taking ownership of all responsibilities of this role without requiring constant direction. • Interested in renovation, residential building, architecture, interior design, construction, civil engineering, or project delivery. • You'll Thrive in This Role If You... • Enjoy helping people achieve meaningful results and genuinely care about member success. • Like building systems, improving processes, and finding smarter ways of working. • Notice patterns, identify opportunities for improvement, and proactively share insights. • Communicate clearly, professionally, and confidently in a remote environment. • Enjoy being part of a small, collaborative team where your contribution makes a visible impact. • Call to Action • If you're an experienced community or member success professional who enjoys helping people succeed, improving systems, and contributing to a growing online education business, we'd love to hear from you!
The Doing Co
