Duo Tax Quantity Surveyors Pty Ltd
Key Responsibilities · Manage day-to-day community interactions across all Duo Tax social media handles. · Monitor and respond to comments, direct messages, mentions, tags, reviews, and enquiries. · Ensure all responses are timely, professional, accurate, and aligned with Duo Tax's brand voice. · Escalate complaints, sensitive enquiries, negative comments, or potential reputation risks to the appropriate internal team. · Support the marketing team with campaign activity, content coordination, and community engagement. · Help maintain consistent messaging across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other relevant platforms. · Track basic community management metrics, including engagement, response times, sentiment, and common enquiries. · Work with onshore teams to ensure social media communication supports wider marketing and business objectives. Requirements · Minimum 2-3 years' experience in social media community management, digital marketing, or a similar role. · Experience working with offshore clients, marketing BPOs, or remote teams is highly regarded. · Strong written English and ability to communicate in a professional brand tone. · Familiarity with major social media platforms, including Facebook, Instagram, LinkedIn, TikTok, and YouTube. · Ability to manage multiple social media accounts and respond with accuracy and good judgement. · Experience handling comments, messages, enquiries, complaints, and online community engagement. · Highly organised, proactive, reliable, and able to work independently. · Bachelor's degree in Marketing, Communications, or a related field is preferred but not essential. Additional Requirements: Must have your own Windows 11 laptop (No Macbooks allowed), 2 screens, strong internet connection and ability to function in electricity interruptions. Must be able to supply a NBI clearance within 30 days of commencing. Are you a Strong applicant for this role? Sign in and have an up to date profile and resumé to see Strong applicant matching and an AI summary . Sign In Register
Duo Tax Quantity Surveyors Pty Ltd
