ResolveIQ
Social Media Customer Support Representative \| Remote \| $6 USD/hr (₱360\+/hr) \| Weekly Pay \| Full-Time Location: Remote (Philippines) Pay: From ₱360/hour ($6 USD/hour), paid weekly Job Type: Permanent \| Full-Time About The Role We're looking for a Social Media Customer Support Representative who enjoys helping customers through meaningful conversations across social media platforms. In this role, you'll represent leading consumer brands by responding to comments, direct messages, and customer inquiries across Facebook, Instagram, TikTok, Reddit, and X. This is not a content creation or marketing role—your focus is delivering exceptional customer support while building positive customer experiences. If you're an excellent communicator with strong written English and enjoy helping people, we'd love to hear from you. Why Join Us? 100% Permanent Work From Home Weekly USD Pay Paid Training Annual Bonus Career Growth Opportunities Paid Time Off Company Events Stable Full-Time Schedule Job Responsibilities As a Social Media Customer Support Representative, you will: Respond to customer inquiries through social media comments and direct messages. Provide accurate product information while maintaining a friendly and professional tone. Assist prospective customers by answering product-related questions. Handle customer complaints and negative feedback with empathy and professionalism. Escalate complex concerns to the appropriate internal team. Personalize responses using approved guidelines while keeping conversations natural. Monitor trends and recurring customer concerns and share insights with leadership. Stay up to date on product knowledge and company updates. Meet quality, productivity, and response time goals. Qualifications To qualify, you should have: At least 1 year of Social Media Customer Support experience (BPO or in-house). Excellent written English communication skills. Experience supporting customers through social media platforms. Strong customer service and problem-solving skills. Ability to remain calm and professional when handling difficult customer interactions. Familiarity with Facebook, Instagram, TikTok, Reddit, and X. Ability to manage multiple conversations simultaneously. Ability to work independently in a remote environment. Technical Support experience is an advantage but not required. Technical Requirements Computer Intel Core i5 (11th Generation or newer) AMD Ryzen 5 (2021 or newer) Apple M2 or newer Memory Minimum 8GB RAM Operating System Windows 11 (22H2 or later) macOS Tahoe (26\) Internet Requirements Minimum 50 Mbps download and upload speed Reliable primary internet connection Backup internet connection Backup power source Schedule Paid Training Monday to Friday 9:00 AM to 5:00 PM EST After Training AM or PM shifts available 40 hours per week One weekend day required Sunday–Thursday or Tuesday–Saturday schedules available Compensation $6\.00 USD per hour (approximately ₱360\+/hour) Weekly USD Pay Paid Training Annual Bonus Benefits Permanent Work From Home Weekly USD Pay Annual Bonus Paid Training Additional Leave Opportunities for Promotion Company Events Career Development Indeed Screening Questions How many years of Social Media Customer Support experience do you have? Which social media platforms have you supported? (Facebook, Instagram, TikTok, Reddit, X, etc.) What types of brands or industries have you supported? Describe your experience responding to customer comments and direct messages. Have you handled escalations or negative customer interactions through social media? Please describe. Do you have Technical Support experience? If yes, please provide details. Do you have a computer that meets the minimum hardware requirements? Do you have both a primary and backup internet connection? Keywords: Social Media Customer Support, Social Media Customer Service, Customer Support Representative, Social Media Moderator, Community Support, Customer Service Representative, Remote Customer Support, Work From Home, WFH Philippines, Remote Jobs Philippines, Facebook Support, Instagram Support, TikTok Support, Reddit Support, X Support, Online Customer Service, Chat Support, Digital Customer Support, Social Media Representative, BPO Customer Service. Pay: Up to Php360\.00 per hour Benefits Paid training Work from home Application Question(s): How many years of Social Media Customer Support experience do you have? Which social media platforms have you supported? (Facebook, Instagram, TikTok, Reddit, X, etc.) What types of brands or industries have you supported? Describe your experience responding to customer comments and direct messages. Have you handled escalations or negative customer interactions through social media? Please describe. Do you have Technical Support experience? If yes, please provide details. Do you have a computer that meets the minimum hardware requirements? Do you have both a primary and backup internet connection? Work Location: Remote
ResolveIQ
