Jome Journey
Location: Remote — Philippines Employment Type: Full-Time Salary: ₱30,000–₱40,000/month (Might be put through a probation period and depends on your experience) We are looking for a proactive, highly organised and client-focused Client Success Manager to manage client communication and ensure strong follow-through across our marketing accounts. This is not a passive customer service role. You will be expected to engage clients actively, follow up consistently, coordinate internally, track outstanding items and make sure nothing is left unresolved . Responsibilities Manage day-to-day client communication Build strong and professional client relationships Keep clients engaged through regular updates and follow-ups Follow up on approvals, outstanding items and pending decisions Coordinate closely with Meta Ads, Google Ads, creative and web teams Ensure internal tasks are completed and closed properly Understand basic marketing metrics such as CTR, CPC, CPL and lead performance Identify client concerns or dissatisfaction early Handle client questions and issues calmly and professionally Keep accurate records of requests, actions and next steps Proactively check in with clients instead of waiting for them to follow up Support client retention and overall satisfaction We are Expecting: You should be someone who: Does not leave messages or tasks hanging Follows up until there is a clear outcome Keeps clients informed without being reminded Is confident and engaging in conversations Knows how to build rapport without sounding overly scripted Can manage demanding or unhappy clients professionally Tracks multiple clients and priorities carefully Takes ownership of issues until they are resolved Your Skills: Strong written and spoken English Strong follow-up and organisation skills Confident and engaging communication style Previous client success, account management or customer service experience Good attention to detail Comfortable managing multiple client accounts Basic understanding of digital marketing Able to work independently in a remote environment Strong ownership and accountability Shortlisted candidates may be given a practical client-handling and follow-up scenario to assess communication, judgement and ownership.
Jome Journey
